Experience

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  Accenture

  Nov 2009 - Jun 2021

  Major UK CIB bank-RBS-Application Manager (2014 - Current)Project & Role Description :Corporate & Institutional Banking provides financing and risk management to UK and Western Europe customers and trades with relevant financial investors and institutions to distribute risk. We are currently involved in restructuring of CIB department and supporting Run to Retire model. -Currently working an application owner of a Java Swing framework which acts a container to 18 Java offerings. -Working on Run to Retire model for CIB department.-Working on Application Rationalization programme to decommission existing CIB applications.-Creation of documents like Application discovery,Turn off events, application in-out flow diagrams for ARP programme.-Reports creation, views for data analysis of existing 2000+ CIB applications for RBS leadership. Show less Major US Payments services provider First Data - Java Developer (2009 - 2012)Project & Role Description :Client offers a world-class set of debit processing solutions that helps financial institutions to attract and retain high-value customers. End-to-End Debit Card Issuing and processing services allows offering more options to cardholders, increasing revenue, reducing fraud and streamlining operations. - Actively involved in requirement analysis phase, design and coding of web based applications/products (java based applications) owned by this client.-Expertise knowledge in the Application Maintenance/Development of web based applications/products along with SDLC model.- Resolve support/operational issues in liaison with project lead & business group.-Team mentoring (Sharing of ideas), Application monitoring and development of new java based online application functions.- Defining best practices for project support and documentation.-Instrumental in preparing & maintaining documents like ADM Document, Issue List, Detailed Design Document, and Release Note of new development client projects.- Achieving customer satisfaction by ensuring service quality norms and building the brand image by exceeding customer expectations. Show less Major US Retail bank-Citizens-Senior Support Analyst ( 2012 - 2014)Project & Role Description :USA commercial bank providing core banking services to its commercial and consumer customers. We (Accenture support team) were providing 24x7 L2 support to the bank's customer facing and in house applications. There were more than 500 bank's applications being supported in this project. I have been involved in production support of most critical payments applications of bank involving million dollars of amount.- Initiating the P1/P2 (priority calls) and becoming the recovery manager. -Solving the functional related queries for bank’s customers related to payments applications which involve FED, SWIFT flows, wires, transfers, accounting systems etc. - Supporting the disaster recovery activities for the applications as Subject matter expert. - Efficient in service and incident management skills. - Performing continuous improvement activities for the applications and reducing the manual working by doing automation. Show less

  • Technical Manager

    Nov 2019 - Jun 2021

  • Associate Manager

    Dec 2017 - Nov 2019

  • Technical Lead

    Sept 2014 - Dec 2017

  • Senior Software Engineer

    Mar 2012 - Aug 2014

  • Software Developer

    Nov 2009 - Feb 2012
• 

  Arcesium

  Jun 2021 - now

  • Associate Director Forward Deployed Solution Architect

    Jan 2023 - now

  • Senior Technical Account Manager | Client Solutions

    Jun 2021 - Jan 2023