Experience

• 

  The adecco group

  Jun 2018 - Jun 2019

  Inside sales

  - Business Developer Drove a 15% annual sales growth through effective sales operations management. • Built strong client relationships, leading to a 10% increase in repeat business.

• 

  Philip morris international

  Jan 2020 - Oct 2021

  Inside sales

  Surpassed sales targets by 20% through efficient lead management and opportunity conversion. • Analyzed customer data, increasing retention rates by 15% by identifying key trends and acting accordingly. • Optimized customer support processes, reducing resolution times by 10%, enhancing customer experience and brand loyalty.

• 

  Johnson controls

  Oct 2021 - Oct 2024

  Managed a portfolio of key clients in the Retail Market driving an annual sales growth of 25%. • Developed and implemented channel expansion strategies, increasing the customer base by 15% over the last two years. • Boosted customer satisfaction by 35%, enhancing client retention and fostering long-term relationships with strategic accounts. • Led commercial negotiations with major accounts, securing high-value contracts worth over €1 million. • Collaborated with marketing and sales teams to implement cross-selling campaigns, generating an additional 9% in revenue. • Oversaw the end-to-end account management process, ensuring timely delivery of solutions and consistent client engagement. Show less

  • Key Account Manager

    Jan 2021 - Oct 2024

  • Inside Sales Iberia & Portugal

    Oct 2021 - Nov 2022