Caio Ramos

Experience

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  Deptcom Group

  Jan 2015 - Dec 2017

  Business Analyst

  Deptcom Group was an early stage startup, developing digital solutions such as e-commerce and websites for small customers.At Deptcom, I was responsible for build the bridge between customers and Deptcom development team by focusing on customer obsession and nurturing a solid and efficient relationship with the development team.My key delivery at Deptcom was Deptexpress, a solution represented 45% of total revenue within 6 months from kick off. I'd also led a business development team at Deptcom. Show less

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  Loggi

  Mar 2018 - Jan 2021

  I was part of the Reclame aqui team at Loggi.My main responsibility was to understand our customer's complex claims, solve these issues and provide excellent support to achieve customer satisfaction.I also contributed some strategies to increase the company's reputation in the Reclame aqui. Loggi is a logistics startup that serves individual consumers and also serves the largest retailers in Brazil, taking care of the delivery process As a Customer Relationship Analyst, I was responsible for establishing the necessary support to all the company's customers, including accompanying the drivers who made the deliveries and also contacting the customer to solve problems in the shipment of their products. I used the phone to contact customers and also answered them by email via (zendesk)

  • Customer Relationship Management Analyst - Reclame Aqui

    Jun 2020 - Jan 2021

  • Customer Relationship Management Analyst

    Jun 2019 - Jan 2021

  • Customer Analyst

    Mar 2018 - Jun 2019
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  Escola DNC

  May 2020 - Oct 2020

  Student and Project Leader

  At Dnc school, I took the 6-month project management course. To consolidate knowledge, my team and I worked on a consulting project in a real company. Our job was to develop solutions for a beauty products company. We got this result after the project was done: Increase in profitability by 22%

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  Idwall

  Jan 2021 - Jun 2021

  Product Analyst

  Idwall is a Regtech focused on anti-fraud systems. At Idwall, I was responsible for support the Product manager activities and also for contributing with the product development. I worked as a cross-functional product analyst in two squads. my keys activities were control and priorize the backlog, lead the scrum ceremonies, use analytical skills and analysis tools to monitor product metrics and support the engineering team in product development.

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  TC

  Jun 2021 - Nov 2021

  TCJun 2021 – Sep 2021 (4 mos)TC is the largest Brazilian investor community.At TC, I worked as associate product manager in the investment analysis product, my main functions in the squad were to support and help the senior PM to control the backlog, contribute to the development of new features, launch of new product products and ensure the routine squad development and deliveryI drove a product discovery, market research and business analysis for development the product fundamental analysis checklist. Show less

  • Product Manager

    Jun 2021 - Nov 2021

  • Associate Product Manager

    Jun 2021 - Sept 2021
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  Iti Itaú

  Nov 2021 - Apr 2023

  Product Manager

  As a product manager at squad opf & data, I aim to work in the growth, solidification and development of open finance at iti, ensuring products and features that generate value for our users and that are linked to the company's OKR's.I work leading a multidisciplinary team, made up of mobile frontend developers, backend engineers, UX designers, QAs and business analysts, through the discovery, development, launch and operation of our features and products.I also help to develop product launch and product marketing strategies together with others squads. Show less

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  Feedz by TOTVS

  May 2023 - now

  Product Manager