Experience

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  Wayland golf inc

  Jan 2000 - Jan 2005

  Retail store manager
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  Winchester country club

  Apr 2007 - Dec 2010

  Assistant golf professional
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  Walpole country club

  Feb 2011 - Jan 2012

  1st assistant golf professional

  If you’ve made it this far down the page, you’re likely a golfer. I enjoyed seven years as an assistant golf professional with the last season as the first assistant golf professional at Walpole Country Club. I spent the bulk of my time as a teaching professional and continue to maintain that interest as a hobby.

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  New balance

  Apr 2012 - now

  As the Training Lead for the organizations ERP rollout in North America and Hong Kong, I led the training efforts impacting 1200 associates across value chain, finance and commercial business areas. I manage a team of five instructional designers to deliver a comprehensive training strategy tailored to both factory and in-office associates through virtual and in-person approaches. This included creating a role-based training curriculum, overseeing training material development, end-user training logistics, assessments, and evaluations. Additionally, I established change management networks to support associates through training and after go-live ensuring a smooth transition and sustained adoption. Show less In leading the training function within North American Sales and Customer Operations, I was responsible for the overall training strategy for both our field sales and customer operations teams. Success in this role was enabling our sales and customer operations associates to achieve business targets through clear learning paths that are sustainable and evolve with the needs of the business. Mine was a relatively small team which, in practice, means we owned the training process from analysis and content creation to implementation and evaluation. Show less As a Training Specialist at New Balance, I was responsible for the development and facilitation of the field sales team curriculum. I led and consulted on regional and global training projects for multiple system roll outs including Salesforce Sales and Service Consoles, B2B platforms, and sales planning and forecast tools. In addition to technical training needs, I also assisted with the analysis of our sales process and representative skills. I collaborated with internal and external partners to analyze current state and helped to develop a roadmap for success. Show less

  • Microsoft D365 Training Lead

    Jan 2022 - now

  • Senior Sales and Operations Enablement Manager

    Apr 2020 - now

  • Senior Sales and Customer Operations Training Manager

    Apr 2015 - Mar 2020

  • Senior Sales Training Specialist

    Apr 2013 - Mar 2015

  • Customer Operations Trainer

    Apr 2013 - Jan 2014

  • Senior Customer Operations Trainer

    Jan 2012 - Mar 2013

  • Account Specialist

    Apr 2012 - Dec 2012