Experience

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  Vodafone u.k.

  Dec 2014 - Jan 2016

  International technical service advisor

  Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileMeet personal/team qualitative and quantitative targetsAround 80 calls and emails were handled per working day

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  Bourbon

  Dec 2016 - Oct 2020

  Second mate

  Assisting Captain during dutiesIn charge of the day-to-day maintenance schedule Managing, training, and evaluating personal onboardEnsuring proper stability is maintainedKeeping navigational and DP watches

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  The address investments

  Oct 2020 - Mar 2021

  Sales consultant

  Performance evaluation of the relative salesProspective customers consultation and need analysisSales figure reporting to Sales ManagerFollowing up with clients to achieve customer satisfaction

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  Mariner - marine agency mustra ltd

  Mar 2021 - Mar 2022

  Crewing officer

  Managing crew changes for allocated vessels. Compilation and management of sea staff contracts. Travel, Visa and relevant joining documentation management. Establishing manning requirements through a solid manpower plan. Verification of seafarer certification and qualifications. Screening and initial evaluation of candidates. Ensure crew leave cycles are properly managed and that crew are relieved on time. Monitoring the performance of new crew / appraisal reports. Maintain accurate inventory and documentation of Crew information including dates of Contracts, Passports, Visas, Seaman's Books, or any other documentation required. Compliance with MLC regulations and STCW regulations. Show less

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  Henkel

  Feb 2023 - Jun 2023

  Data analyst
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  Dixstone

  Jan 2024 - now

  Senior crewing officer