Wendy Joseph, MBA, PHR, SHRM-CP

Experience

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  United States Air Force

  Jan 1997 - Jan 2002

  Med Tech
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  University of Phoenix

  Dec 2006 - Nov 2008

  Academic Counselor

  · Awarded Top Performer within six months· Covered three additional departments· Delivered exceptional customer service for student base of 480

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  PRO EM

  Jun 2008 - Jun 2011

  Human Resources Manager

  PRO EM National Event Services is the culmination of rental-industry leaders across the United States brought together to form a single company that specializes in large-scale event production.· Saved $140K in operating costs through process improvements· Raised engagement through company-wide cross training program· Developed a sustainability program aligned with company culture· Designed a quarterly President’s Award recognition program· Implemented an employee handbook, rolled out new policies· Managed employee safety, accident claims and worker’s comp· Assisted in all talent acquisition activities for seasonal ramp-up· On-boarded 600 – 800 new seasonal employees each year· Handled employee relations, comp, benefits administration· Processed payroll for three locations Show less

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  Grand Canyon University

  Sept 2011 - Jun 2013

  Student Services Advisor

  · Advised students in navigating university policy and procedure· Provided academic mentoring for new and continuing students· Guided new students through registration and admission processes

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  Good Health Financial

  Jul 2013 - Oct 2013

  Human Resources Business Partner

  Good Health Financial is a full spectrum medical financial services and practice management firm created to unify clinical experts, healthcare accountants, certified coders, and leading medical managers - all commonly aspiring to improve the practices for the patients they serve.Good Health Financial developed a state-of-the-art Call & Data Center to perform all scheduling, insurance verification, telephone triage, referral maintenance, and patient health data entry in real time 365 days a year.· Conducted competitor analysis and identified industry trends· Tracked individual contributor accomplishments· Managed employee relations for clients· Sourced talent, interviewed applicants, conducted background checks· Facilitated new hire orientation Show less

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  Connextions/Optum

  Dec 2013 - Sept 2016

  Human Capital

  Optum acquired Connextions in 2011 to fulfill the mission of helping consumers navigate the evolving healthcare landscape and make the healthcare system better for everyone. With 400 – 1000 employees, the Phoenix call center is one of 150 Optum locations.· Served as a trusted advisor and business partner· Addressed employee relations issues, determined root cause· Improved engagement and leader development· Designed and led employee engagement activities· Facilitated hiring and administrative onboarding processes· Processed ADA accommodations and FMLA request/approvals· Prepared documents for unemployment, EEOC and worker’s comp· Counseled employees on performance issues· Delivered progressive discipline, followed termination guidelines· Interpreted policies, provided guidance to ensure compliance· Provided subject matter expertise for Jira, Kronos, and Lawson· Organized and hosted employee fundraising eventsAccomplishments include:· Created a walking program to promote healthy living· Implemented Employee of the Month/tenure award promotion· Created quarterly company newsletter and engagement calendar· Raised over $10,000 for American Cancer Society· Emergency Preparedness Program – point of contact, trainer Show less

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  Vitalant

  Dec 2016 - now

  Human Resources Manager

  With 6,000 employees nationwide, Vitalant (formerly Blood Systems, Inc.) is one of the nation’s oldest and largest comprehensive transfusion medicine organizations. Vitalant services blood donation centers, hospitals and health systems. The Customer Contact Center is National with over 240 employees.· Investigates employee concerns, charges, or grievances and provides guidance for resolution with operations.· Administers/supports employment functions including recruitment, Affirmative Action initiatives, interviewing and the separation process.·Provides guidance to management and staff regarding HR guidelines and employment matters consistent with company policies.·Monitors compliance, refers questions of interpretation to senior HR Management.·Addresses employee relations concerns and provides input to management.·Administered local implementation of employee compensation and benefit programs ·Meet with employees regarding ADA accommodations, discussing and assisting employees with FMLA.·Monitors the administration of the leave of absence and short-term disability/salary continuation/LTD programs.·Gather information/documentation for unemployment hearings and discrimination cases.·Counsel employees on issues related to performance, progressive discipline, and termination guidelines and legal regulations. Show less