Troy Norkett

Experience

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  Lookers PLC

  May 2007 - Aug 2009

  Systems Implementation Consultant

  Responsible for the successful set-up, training, Go-live and support for the Autoline Dealership Management System across nationwide sites. Recruited to act as part of the implementation team and quickly became one of its most valued members. Left the business as the lead vehicle and accounts consultant, having established excellent relationships with key contacts throughout the business.Key achievements:•Delivered 2 year, nationwide Dealership Management System rollout for Lookers PLC.•Key member of the Project Team, identified improvements to project processes and successes in each project phase. •Implemented and trained users on the ADP Autoline System, at sites across the country, in one-to-one and one-to-many training situations.•Personal development throughout project, transformed job role from trainer to system consultant within 12 months of joining Lookers PLC.•Trained Senior Management Team within branch, including Accounting and Sales teams.•Delivery of excellent customer service, attained by understanding what the customer wants, what the system can provide and how these two are best integrated.•Provided a professional and pragmatic service to end users, implemented innovative and workable solutions to challenging problems; including the development of System Process Documentation. Show less

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  AXA Insurance

  Sept 2009 - Apr 2010

  Strategy Consultant

  Joined AXA and started the Business Graduate programme as a member of the Claims Strategy & Controls Team. The team is responsible for defining overall strategy for the Claims organisation, management of the risk and compliance framework and provision of management information / analysis. Support and drive the claims strategy for people development and customer focus.Key achievements:•Development and delivery of enhanced People Programme across multiple work streams.•Delivered Results Alignment Project – enabling the internal quality measures to be directly compared with external customer results.•Lead the People Development working group and change requests initiated within the group.•Increased the capability of the assessment frameworks and processes for people development.•Created succession planning tool, to ensure all senior roles had full succession planning in place and that potential candidates were engaged and managed appropriately. Show less

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  AXA PPP International

  May 2010 - Jun 2013

  Responsible for the strategic development and management of the Healthcare Provider Network across the Middle East and Asia-Pac Regions.Key achievements:•Relationship and performance management of 7 key Third Party Network Suppliers (Key suppliers: IPA Singapore, First Assistance, GlobeMed) with total contract value circa £6million.•Development of relationships and processes with over 300 direct healthcare providers. (Key suppliers: Mediclinic (Previously EHL), Heidelberg University Hospital, United Family Healthcare) with spend of circa £3million.•Created and delivered client presentations, demonstrating global network capabilities.•Personally secured First Assistance as key supplier in Australasia through tender, selection and implementation process.•Created new streamlined Third Party appointment process after identifying a lack of consistency in existing approach; reviewed, improved and formalised process with engagement from all key stakeholders which has now been adopted as best practice by the business.•Collaborated with Legal and Risk & Compliance departments to develop new, standardised Third Party contract template in relation to the new Third Party appointment process.•Created and implemented Benchmarking process to enable pro-active management of claims costs with medical providers. •Implemented a directional healthcare pathway process to reduce claims spend in the UK. Savings of £125k in 2012. Show less Responsible for the Customer Management Team within Customer Services. Managed a team of 10 people across various roles to ensure successful on-boarding and renewal processes and customer query resolution. Supervised the implementation of a new system into our team and across the department. (2nd placement on Business Graduate Programme)Key achievements:•Maintained key SLAs during implementation of new system into team – including Turn Around Time for key client groups.•Worked with Six Sigma Black Belts to review, design and implement new processes to support new system.•Team development through direct recruitment and up skilling of existing staff.•Ensured consistent delivery of customer service despite staff shortage in team.•Meeting ambitious yearly ‘Sales through Service’ target.•Coached three members of team through to ‘Senior’ PA level and achieved promotion to at least 1 level higher for all other members of team. Show less

  • International Network Manager

    Jan 2011 - Jun 2013

  • Team Manager - International Member Services

    May 2010 - Dec 2010
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  Barclays

  Aug 2013 - Dec 2016

  Driving maximum value and delivery from Management Consultancy engagements across the Bank. Currently managing £50-£60m of spend across Risk, Compliance, HR and Barclaycard. Also responsible for strategic vendor relationship management and development of innovative commercial propositions.

  • Global Sourcing Manager - Professional Services

    Mar 2015 - Dec 2016

  • Assistant Vice President - Group Sourcing - COO Office

    Aug 2013 - Mar 2015
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  BHP

  Jan 2017 - Mar 2020

  Specialist - Global Category Management

  Passionate about transforming Professional Services engagements to maximise value and sustainability. Leading transformational project to reshape our organizational approach to consulting spend. Delivering incremental excellence to stakeholders and maximizing value delivery for BHP through blending strategy alignment with operational demands. Creating a culture where asking the right questions is encouraged, even when they are the toughest ones to ask.

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  Amazon Web Services (AWS)

  Apr 2020 - Dec 2022

  Leading new region launches for AWS in APAC. Global category lead for Fuel and EHS in new regions - responsible for category strategies and contract delivery.Deliver critical contracts and relationships with vendors to ensure high performing, scalable growth across all new AWS clusters. This process requires early engagement with key internal stakeholders to identify target launches 2-3 years from PFHO. Early engagement ensures a TCO approach to all key categories and equipment, and all key project milestones are met.Innovate and create new procurement processes to further support the growth and operations of the largest hyper-scale cloud provider. Show less Category Manager supporting Data Centre operations in Singapore and Malaysia across all MRO, EHS and Security Categories. Focused on delivering innovation and results to enable the rapid growth of worlds largest hyperscale cloud provider.Regional lead for EHS category and also delivered critical new site and cluster launches in Australia and Indonesia.End-to-end contract lifecycle management for all categories – critical mechanical and electrical, integrated M&E, fuel, EHS, security guardforce, security system installs and operations, and facility management.Created and delivered new customer and procurement global training modules, to increase customer knowledge of procurement processes and ensure consistent delivery of procurement processes.I was also the key onboarding buddy for the APAC team, acting as both mentor and SME to all new hires within the team. Show less

  • New Regions - Global Category Manager

    Apr 2022 - Dec 2022

  • Procurement and Supplier Development Manager

    Apr 2020 - Apr 2022
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  Microsoft

  Jan 2023 - now

  Global Category Manager - Mechanical Equipment

  Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We help build the network that powers the world’s largest online services. Within CO+I, the strategic Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing Microsoft Cloud for our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year data center construction and lease projects and operations of those assets.Responsible for the sourcing and delivery of critical environment long-lead equipment and supporting maintenance contracts to ensure critical path project delivery timelines are met. • Category Vision and Strategy: Creating, communicating, and maintaining global category visions and strategies based on business intelligence.• Negotiation Strategy: Developing negotiation strategies, organizing procurement bid results, and then communicating complete award recommendations to senior management. • Supplier Capability: Developing 3-year supplier manufacturing capability analysis to avoid potential supply constraints and working with engineering and construction teams to mitigate supply-chain risks.• Project Delivery: Partnering with internal stakeholders and suppliers to ensure build schedules are maintained and any issues are resolved without impacting delivery dates.• Commercial Analysis: Delivering value-add insights into commercial trends and mitigating potential cost-increases through external benchmarking and pro-active supplier engagement. Show less