Kevin Clark

Experience

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  Peter Patterson, Trevor Aitchison

  Jan 1994 - Jan 1997

  Farm Manager
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  Dave Harris, Arthur Bryant

  Jan 1997 - Jan 1999

  Contract Sharemilker
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  Travago

  Jan 2000 - Jan 2001

  Systems Engineer
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  U.K. Liquidators for LeisurePlanet.com

  Jan 2000 - Jan 2000

  Systems Engineer
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  LeisurePlanet.com E-Commerce Startup

  Jan 2000 - Jan 2000

  Systems Engineer
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  Old Mutual South Africa

  Jan 2001 - Apr 2008

  I was primarily responsible for overseeing day-to-day operational duties for hosting and application code deployment for 120 websites as well as managing the web security authentication environment, all proxy browsing, external email, firewall rule management, perimeter security, and the support and delivery of IT solutions. I also led a team of 5 to operate all the technical aspects including infrastructure, application deployment and support, resource management, and implementation of the web presence.Key Achievements:• Managed a redundant web infrastructure across 3 data centres, 50 web servers, disaster recovery, and associated business continuity planning and testing.• Developed and implemented robust processes that were scalable, secure, and met customers’ expectations.• Identified the performance issues with MS Virtual Server and performed performance testing on VMware server to virtualise the majority of the hosting environment onto Microsoft Virtual Server.• Developed a new internal cost recovery model based on a proportional usage of the infrastructure and running costs. Show less

  • Web Infrastructure Manager

    Jan 2007 - Apr 2008

  • Senior Systems Engineer and Support Manager – Web Infrastructure

    Jan 2005 - Jan 2007

  • Senior Systems Engineer

    Jan 2001 - Jan 2005
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  T-Systems

  Apr 2008 - Nov 2012

  In this position, I spearheaded all third-party web contractual technical deliverables whilst improving client satisfaction by providing strategic direction and leadership for project management and customer service processes as well as software selection and support. I also provided consultative support for all technical web, network, and hardware applications whilst providing timely and efficient solutions by identifying the cause of service outages. My role here also offered me the opportunity to further enhance my vendor management skills by coordinating technical activities between suppliers, service providers, and stakeholders, ensuring that all the services provided were delivered within agreed SLA and financial commitments. I also maintained the organisation’s existing vendor partnerships. Show less My primary responsibility here was to develop and maintain the ITIL availability management process and to ensure that all IT capabilities, associated techniques, and methods were aligned to business requirements to address potential availability issues. I was also responsible for optimising the availability of the IT infrastructure to deliver cost-effective improvements and tangible benefits to both the business and its customers. In more than one occasion, I also acted as the subject matter expert for determining the availability requirements from the business for new and enhanced IT services.Key Achievements:• Cleared Client COBIT audit and an internal international COBIT audit by delivering an internal project that addressed all the ITIL process deliverables on time and in accordance with project specification and requirements.• Led the availability management process to play an integral part in the organisation’s successful acquisition of ISO 9001 and ISO 2000 certificates.• Improved process integration, exception reporting, and availability plan delivery.• Planned and implemented an availability metric to monitor, track and measure the report systems to reflect the mean time between failures, repairs, and system incidents reporting. Show less

  • Web Services Manager

    Oct 2009 - Nov 2012

  • Availability Manager

    Apr 2008 - Nov 2012
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  Bay of Plenty Polytechnic

  Feb 2013 - Nov 2017

  Technical Services Manager

  I'm responsible for ensuring a steady & productive operational IT environment by enhancing IT Infrastructure standards, policies, processes & procedures on campus. I direct a technical team of 10 to manage all technical aspects including the service desk, desktop support, Audio Visual, Server & Network Infrastructure, Security, & Solution Architecture for staff and students. I ensure all ICT components are robust and secure to provide services across 1,200 desktops, 120 audio-visual rooms, 12 video conference rooms, 200 virtual servers, and Citrix & VDI, SAN, DR with multi-site replication & recovery, providing Lync voice infrastructure for 500 staff across multiple campuses. Key Achievements:• Reduced annual OPEX cost by $53k by successfully merging, migrating & rationalising backup solutions of Waiariki & BoPP.• Raised $250,000 capital to build a new server room to relocate core network & firewall equipment from an Infrastructure as a Service (IaaS) provider.• Undertook technical assessment & management for service-based license software to enforce annual savings of $10K and 20% reduction in support & maintenance cost.• Replaced 3 aged traditional PABX systems with Microsoft Lync & SAN hardware refresh, designed strategies & created comprehensive solutions to drive business success.• Enhanced the change in CAPEX spending & determined the average usage of PCs by developing & implementing a reporting software for over 800 devices.• Refined infrastructure monitoring & dashboards to provide extensive coverage of all layers of the IT infrastructure including software, network, operating systems, database, security, storage, & applications.• Performed vendor negotiation & technical project implementation. Show less

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  Toi Ohomai Institute of Technology

  Nov 2017 - Jul 2018

  TECHNICAL SERVICES & OPERATIONS MANAGER

  This expanded role created from the organisational wide restructure due to a merger of Bay of Plenty Polytechnic and Waiariki Institute of Technology. The purpose of this role is to manage all technical operations across 12 campuses, Design, implement short and long-term strategic plans, and ensure continuity of services to all staff and students. This role manages the Customer Engagement team and Cloud, Infrastructure and Security Team.Directs a technical team of 11 direct and 7 indirect reports across the Bay Of Plenty region, managing all technical aspects, including service desk, desktop support, Audio Visual, Server and Network Infrastructure, Security, and Solution Architecture for both staff and students. Ensures all ICT components are robust and secure to provide services across 12 campuses, 2,500 desktops, 200 audio-visual rooms, 15 video conference rooms, 500 virtual servers, and Citrix and VDI, SAN, DR with multi-site replication and recovery. Provides phone infrastructure for 1000 staff across multiple campuses.Key Achievements:• Led successful merger for CORE and WAN Consolidation, Dual Internet Peering, moving firewalls, migration of server hardware, and new backup environment. Eliminated risk and added in redundancy.• Led the design for a new consolidated 12 site WAN during the merger – improved the 12 WAN sites redundancy into the 2 Main Data Centres; increased the 12 WAN sites connection speeds from 50MB to 200/200MB and reduced the total monthly WAN costs by $8000. Show less

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  Horizon Energy Group Limited

  Jul 2018 - Aug 2023

  Leading and manage the Group’s corporate ICT functions including Cybersecurity, Helpdesk, Infrastructure, Asset Management, Network Management, Licence Management, Procurement, Policy Management, Financial Management, and Reporting. This role is responsible for supporting the strategic requirements of the Group and ensuring all ICT functions are delivered in a cost effective manner.

  • ICT Security & Infrastructure Manager

    Aug 2021 - Aug 2023

  • ICT Manager

    Jul 2018 - Aug 2021
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  Tatua Co-operative Dairy Company Ltd

  Aug 2023 - now

  Lead the ICT Security & Infrastructure team ensuring we are meeting current and future business requirements. Provide technical leadership, architecture, and design advice to the business. To be an authority on all solution aspects of the ICT ecosystem, On-Premise and Cloud. To lead the company’s cyber security initiatives. Lead the ICT Infrastructure team ensuring we are meeting current and future expectations regarding infrastructure. To provide technical leadership, architecture, and design advice to ICT and the business. To be an authority on all solution aspects of the ICT ecosystem, On-Premise and Cloud.

  • ICT Security & Infrastructure Manager

    Aug 2024 - now

  • Infrastructure Manager

    Aug 2023 - Aug 2024