Naveen Kumar

Experience

• 

  AON Global Insurance Brokers

  May 2012 - Mar 2013

  Reconciliation Specialist

  I was part of account reconciliation team where I used to verify any missing payments associated to commission & recover those amount.

• 

  ANZ

  Mar 2013 - now

  As part of my job profile I deal with identity of the owners i.e., identifying Exact owners, identifying terminated Staff Members access to ANZ systems.The role has accountability to assist the Team Leader in delivering business goals by collating, co-coordinating, and ensuring accuracy and integrity of all deliverables.Responsibilities:Identifying unassigned accounts and assigning to Exact Owners.Identifying terminated Staff Members access to ANZ systems and taking necessary action to remove the accounts.Taking responsible action to reactive\remove inactive accounts as per inactivity process.Analysing and reviewing the quality reports and customer feedback and providing the detailed analysis for the stats/data provided.Effective Stake Holder management by ensuring the services are provided to the end users within the deliverables set.Constantly engaging with customer the team members, team leader in meeting or exceeding customer expectations Ensuring, the team consistently meet all agreed SLA’s whilst reducing inconsistencies associated with risk/errors.Assisting the team lead and the management with audit requirements and raisingany risks identified.Debugging the Logon/Access related issues and providing a resolution. Ensure maximum efficiency and productivity. Ensured schedules are adhered, met and exceeded all productivity targets, assuring standards and SLA are met Show less

  • Senior Analyst

    Mar 2016 - now

  • Analyst

    Mar 2013 - Mar 2016