Amy E.

Experience

• 

  CrossFit SAC

  Feb 2010 - Jun 2019

  Affiliate Owner

  Owner/Operator of a CrossFit affiliate. Coached group classes and personal training sessions. Oversaw the day-to-day operations of the gym, including schedule management, social media accounts, and new member onboarding.

• 

  CrossFit Games

  Jul 2016 - Dec 2023

  -Corresponded with up to 70 stakeholders daily via company CRM, resolving 5,400 cases in a 9-month span. -Attained subject matter expertise in new and existing policies and procedures, providing accurate and timely information to participants and stakeholders, resulting in 30% case resolution in less than a day.-Proposed interface changes to website and app teams, reducing user confusion, and resulting in a reduction of requests for assistance by 80%.-Enhanced cross-functional collaboration by 20% and improved response time to customers by 50%. -Analyzed the season’s 23,000 email correspondences, identified inefficiencies, and presented solutions to streamline team workflow and improve response time by 30%.-Authored external-facing media, including email templates, help desk articles, and other resources for 300,000+ competition participants. -Collaborated with outside departments to meet deadlines, helping to process and correct over 2,000 scores within 48 hours. Show less

  • CrossFit Games Support

    Sept 2019 - Dec 2023

  • CrossFit Games Team Lead

    Jul 2016 - Aug 2023