Benedict Loo

Experience

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  WATSONS SINGAPORE

  Dec 2016 - Dec 2016

  Retail Assistant

  Roles & Responsibilities: • Served as a friendly, punctual and reliable employee• Maintained up-to-date knowledge of all retail promotions• Ensured that products were restocked and displayed in a timely and orderly fashion• Brought forth excellent customer satisfaction• Provided superior customer service to clients by addressing all questions and concernsHighlights:• Took the initiative to learn more about the functionality of the logistical tracking of products within the store, so as to ascertain shortages beforehand Show less

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  7-Eleven

  Feb 2019 - Feb 2019

  Roadshow Sales Promoter

  Roles & Responsibilities: • Promoting the sales of Maiel's My Cafe Latte drink for it's debut in Singapore• In charge of opening and closing the sales booth in a timely and orderly fashion every single day• Ensured that all products on display were displayed in an orderly and aesthetic fashion• Ensured that samples were given out in a sanitary, orderly and timely fashion• Served as a friendly, approachable and knowledgeable sales employee• Provided superior knowledge of the product on sale, allowing me to address all customers concerns, needs, queries and even to provide recommendations• Brought forth excellent customer satisfaction and brand loyalty through a recurring customer baseHighlights:• I was tasked to sell an average of 20 drinks per day, but managed to sell an average of more than 100 drinks per day over the course of the roadshow Show less

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  Singapore Armed Forces (SAF)

  Apr 2019 - Feb 2021

  Operations Assistant (CPL), 608 SQN

  Roles & Responsibilities: • Ensured seamless communication between internal and external stakeholders to enhance the operational readiness of the squadron.• Assisted in the consolidation and dissemination of operational information to relevant squadron personnel, ensuring timely and accurate updates.• Facilitated live security operations to safeguard base assets, ensuring strict adherence to security protocols.• Planned and coordinated comprehensive security duties to ensure compliance with base regulations by all personnel.• Prepared and facilitated squadron-level briefs (SODB, EODB, Learning Days), ensuring clear and effective communication.• Prepared squadron updates for key leadership events (CO Conferences, BCC), providing accurate and relevant information.• Compiled and prepared the squadron's monthly reports for the base commander, ensuring thorough documentation of activities and achievements.• Managed and updated critical documentation (SOP, SSO, JOI) to maintain the squadron's operational effectiveness and relevance.• Monitored the squadron's parade state to ensure all personnel were accounted for at all times.• Led the operations branch during audits, maintaining high standards with no audit findings during tenure.Highlights:• Served in the Singapore Airshow 2020 Force Protection Secretariat Team• Stand-in Operations Specialist• Outstanding conduct and testimonial• Best Air Man (BAM) award runner-up Show less

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  Self Employed

  Apr 2020 - Jul 2023

  Private Tutor

  Roles & Responsibilities:• Designed comprehensive and tailored lesson plans to meet individual student needs and learning styles.• Structured and implemented customized curriculums to address students' specific academic goals and challenges.• Maintained high academic standards and classroom discipline, fostering a productive learning environment.• Provided continuous academic support and guidance, ensuring students had access to necessary resources and assistance even outside of class hours.• Acted as both a tutor and mentor, creating a supportive and encouraging relationship with students to positively impact their academic and personal growth.Subjects Taught: • Primary School English • Primary School Mathematics• ‘N’ Level English • ‘O’ Level English • ‘O’ Level Biology Total No. of Students Taught: 7 Show less

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  People's Association

  Feb 2021 - Jul 2021

  Admin cum Citizen Relationship Executive, Integrated Programming

  Role & Responsibilities:• Conceptualized and developed innovative event programs, enhancing community engagement and participation.• Ensured seamless execution of events through meticulous planning and coordination.• Oversaw the management and maintenance of venues, ensuring optimal utilization and upkeep.• Cultivated and maintained relationships with key stakeholders, fostering collaboration and support.• Worked closely with various units such as Grassroots Policy Unit, PAQSM, GFU, and ActiveSG to align on initiatives and programs.• Managed administrative tasks for all OTH PA sports facilities, including usage tracking and transaction processing.• Handled and resolved queries from Members of the Public (MOP) regarding OTH sports facilities and events.• Ensured citizen satisfaction through continuous process improvements for OTH sports events.• Coordinated with the procurement officer to manage quotations, purchase orders, invoices, and SVPs, ensuring timely and cost-effective procurement of event logistics.• Actively engaged with citizens at the i-PSC, addressing their queries and enhancing their experience.• Coached and built capabilities for interns, providing guidance and support to enhance their professional development.Highlights:• Started quality e-sports programming for OTH• OIC for OTH Virtual Community Tournament 2021• Engaged in new partnerships on behalf of OTH (Singtel, SGEA, PvP Esports)• Initiated collaborations with social enterprises to better serve the community at large• Created and supervised multiple programs for citizens’ enjoyment and engagement• Effectively communicated and assisted MOPs for over 2000 refunds, transactions, and inquiries during COVID-19 Phase 2HA• Initiated process improvements pertaining to administrative COVID-19 contingency SOPs• Extensive planning for OTH National Day 2021 programming• Assisted in the creation of FAQs for "Our Concert: Welcome Back to OTH!" Show less

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  Cyber Youth Singapore

  Oct 2021 - Jan 2023

  Roles & Responsibilities• Provided strategic leadership and direction to the Public Sector Team to ensure that our partners are meaningfully engaged• Identified and operationalised new partnerships to bolster the capability and sustainability of the organization to better serve Singapore's tech ecosystem• Partner Relationship Manager for MCI, MHA, IMDA, GovTech, SAF C4i, *SCAPE, & One Punggol• Lead Staffing Officer/Advisor for all of CYS' key engagements involving POHsHighlights: • Lead Staffing Officer for CYS’ Engagement with Minister Josephine Teo at IMDA’s DfL Festival• Lead Staffing Officer for SMS Janil Puthucheary for CYC x Interpoly Closing Ceremony Show less

  • Deputy Director, Partnerships & Strategy Group

    Aug 2022 - Jan 2023

  • Assistant Director (Public Sector Lead), Partnerships & Strategy Group

    Apr 2022 - Jul 2022

  • Associate, Partnerships & Strategy Group

    Oct 2021 - Mar 2022
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  National Council of Social Service (NCSS)

  May 2022 - Jul 2022

  Intern, Sector Manpower - Strategy & Development

  Role & Responsibilities:• Coordinated communication with internal and external stakeholders and agencies, ensuring timely and effective information exchange.• Supported internal departments by assisting with research and studies, contributing to the development of comprehensive reports.• Gathered and analyzed quantitative and qualitative data, providing actionable insights to support strategic initiatives.• Performed statistical analysis and reporting of survey data, informing decision-making processes with accurate and relevant information.• Conducted research on social media trends and created detailed reports to guide organizational strategies.• Reviewed, categorized, and compiled data to enhance efficiency and streamline workflows.• Produced comprehensive and accurate meeting minutes, ensuring clear documentation and follow-up on action items.• Improved existing research questionnaires to enhance data quality and response rates, contributing to more effective research outcomes.Highlights:• Completion of "Glassdoor Project" assigned by DCEO of NCSS• Emcee for Social Service Tribe Career Dialogue Session Show less

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  National University of Singapore

  Mar 2023 - Aug 2023

  Research Assistant, Political Science

  I assisted and conducted research under A/P Bilveer Singh on “Communism in Southeast Asia”. My research covered the reasons behind the fall of the Qing Dynasty and how this influenced the rise of communism in post-imperial China, the events leading up to the CCP’s eventual success in becoming China’s leading political party after decades of internal and external struggle, and also briefly covered the communist subversion of Singapore's labour unions prior to independence.

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  People's Association

  May 2023 - Jul 2023

  Intern, Punggol Shore Constituency Office

  Roles & Responsibilities: • Assisted in planning and executing events at various organizational levels (GRC, CC, RC/NC), ensuring smooth operations and high participation. • Managed procurement processes for vendors and suppliers, including handling SVPs and ITQs, to ensure timely and cost-effective delivery.• Provided effective staffing for committee-level meetings, creating comprehensive slides, budgets, and logistics trackers to support decision-making.• Actively engaged and assisted residents at the CC's front counter and via phone, addressing their inquiries and concerns efficiently.• Accurately facilitated the administration of financial support programs, such as Public Transport Vouchers, ensuring residents received timely assistance.Highlights:• Served as a core team member for major events like the PRPG Inter-Racial & Religious Harmony Festival and Punggol 21 CC’s National Day Fiesta, contributing to their success.• Conducted thorough research and developed storyboards for the PRPG Racial & Religious Harmony Exhibition, enhancing the event's educational value and engagement. Show less

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  People's Association

  Jun 2024 - Aug 2024

  Intern, Organisational & Service Excellence Division

  PA InnoChallenge 2024 [OE]:• Assisted in the operational and administrative planning to ensure seamless execution of the event from inception to conclusion.• Developed a fair scoring matrix that considers diverse stakeholder concerns, created a system for scoring calculations under multiple constraints, managed stakeholder communications, prepared a detailed operational layout, coordinated logistics movement and teardown, facilitated event–day activities, and collated participant feedback.InnoPlayground@PA [OE]:• Assisted in the enhancement of the microsite through strategic UI/UX recommendations, focusing on enhancing user–friendliness and usability.• Compiled the team's User Acceptance Testing (UAT) feedback for the ‘Welcome Tour’ for GovTech to improve user engagement and accessibility.Single Source of Truth (SSOT) [SE]:• Authored an internal intranet communications policy, guidelines, and checklist that aims to provide a comprehensive step–by–step guide for staff to upload and share up–to–date information, fostering efficient cross–divisional information sharing and collaboration.Serious Incident Report (SIR) [SE]:• Refreshed the SIR’s SOP by assisting in the development of a severity classification matrix and workflow to streamline reporting and subsequent service recovery processes.Reimagining Our Community Club’s (CC) Physical Spaces [SE]:• Independently worked on a project to reimagine our CC’s physical spaces to attract more secondary users to enhance community building and cohesion.• Project Workflow:(1) Conducted an environmental scan of other organizations' community engagement strategies(2) Summarised PA’s current service offerings(3) Identified gaps between PA’s current offerings and community wants and needs(4) Proposed ideas to redefine PA's CC spaces for secondary users through a design thinking approach, balancing new strategies with the optimization of existing initiatives and capabilities to 'do more with less'. Show less