Zoran Mitrovic

Experience

• 

  Atlantic Travel

  Jan 2006 - Jan 2009

  Tour Guide

  - Preparation of travel arrangements; - Presentation and explanation of travel offer to the clients;- Booking and signing the travel contract with the clients; - Selling the travel packages to subagents;- Selling the travel packages to the clients;- Preparation and conducting the trip and tours; - Informing the clients regarding the journey details; - Preparation of the reports.

• 

  Société Générale

  Dec 2009 - Dec 2010

  Customer Sales Officer

  - Providing information about loans and their terms;- Sales of loans in order to meet the needs of clients; - Conducting the loan procedure;- Conducting the client's credit file in line with the bank procedures and rules;- Meeting the client needs by providing the specific financial offer;- Consulting in financial management;- Promotion of bank related products and services.

• 

  Alpha Bank

  Jan 2010 - Jan 2014

  Bank Teller

  - Dealing with local and foreign currency accounts of individual clients and legal entities.- Providing information to customers regarding checking and savings accounts and other bank related products.- Sales of bank related products: all types of loans, credit cards, account packages.- Increasing the number of clients of bank services through proactive approach and creating partnership with customers.

• 

  Kuehne + Nagel

  Oct 2017 - Jan 2021

  * Finance Reporting for UAE countries;* Profit & Loss statistics input, Gross Profit and Profit share reporting;* Bank Transfers and Bank reconciliation (AR / AP / GL)* Account payable:- review all invoices for appropriate documentation and approval prior to payment;- maintaining of files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.* Accounts receivable:- follow up on collect and allocate payments; Show less

  • RPA Business Analyst

    Apr 2019 - Jan 2021

  • Process Specialist

    Jan 2019 - Jan 2021

  • SSC Finance Operator

    Jan 2015 - Dec 2018

  • Team Leader in Finance Department

    Oct 2017 - Sept 2018
• 

  TMF Group

  Jan 2021 - now

  - Partner with the business to ensure business problems are clearly documented and understood- Work with domain experts to select appropriate technologies- Design effective governance and reporting structures which fit the size & complexity of projects- Build robust business cases which articulate the purpose, cost and benefit of a project- Manage project governance to enable effective decision making and on time / on budget delivery- Build & maintain project plans to monitor progress and identify challenges- Create steerco packs to update stakeholders at operational and leadership levels- Own project financials (cost & benefit), providing monthly reporting on progress vs business case- Manage project resourcing from Operations, Technology, Business & 3rd party suppliers- Manage project risks, issues, assumptions and dependencies Show less - Investigate, evaluate and integrate information to design improvement solutions;- Perform in-depth analysis of process flows, data collection, report details to obtain a thorough understanding of business processes, teams structure and related systems;- Collaborate with business leaders to identify, create and facilitate improvement plans and problem solving solutions;- Plan the projects end to end, ensuring cross-functional collaboration and buy-in from key stakeholders;- Design improvement plans by analyzing and presenting well-grounded business cases;- Manage project execution, identify and mitigate risk and handle issue resolution;- Track status, communicate and escalate timely project risks, issues and change requests;- Generate process documentation and enhance the knowledge management;- Create and update business analysis and project documentation (business model, business requirements, process flows, future state proposals, project plans, project dashboards, others);- Create training documentation for areas of expertise. Show less - Analyze, design and improve processes and digital solutions;- Generate end to end business analysis documentation, ensuring on time & high-quality delivery;- Utilize Agile techniques to set-up, configure & test workflow technology;- Support and train users to embrace digital solutions and embed a continuous improvement cycle;- Conduct workshops with key stakeholders;- Create process maps and business requirement documents;- Identify & document automation (RPA) opportunities, preparing them for development;- Configure workflow tool to turn business requirements in to digital flows;- Provide on-site and remote training to end users on the tool, building capability within the business;- Identify and document improvement opportunities, creating a product improvement backlog. Show less

  • Project Manager

    Aug 2023 - now

  • Senior Business Analyst

    Jan 2023 - Aug 2023

  • Workflow Business Analyst

    Jan 2021 - Dec 2022