Abdul Rahman Sha

Experience

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  Cresent Limo & Car Services

  Oct 2020 - Dec 2020

  Sales Staff

  Handled day-to-day operations at an auto spare parts shop, managing customer and dealer interactions, invoicing, packing, and product stacking. Maintained accurate inventory records using Excel and CRM-IOT software, regularly monitoring stock levels and coordinating reorders. Dealt with spare parts for major car brands like Hyundai, Toyota, Maruti Suzuki, Chevrolet, and Ford through multiple manufacturer collaborations.

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  Soft Computers - India

  Jan 2021 - Apr 2021

  Customer Support Specialist

  Led awareness campaigns in rural Tiruchirappalli to promote Aadhar and digital financial literacy under a government initiative. Educated over 500 individuals on Aadhar-bank linking, UPI usage, and online safety, including OTP scam prevention. Helped improve community understanding of secure digital identity and payment systems.

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  CUTE SOLUTIONS(CUTE PHARMA CONSULTANCY)

  Jun 2021 - Jul 2021

  Customer Care Executive

  Served as the main point of contact for 100+ pharmaceutical professionals across the India providing personalized job matching and career support. Used a consultative approach to align client needs with suitable job openings, improving placement success and satisfaction. Maintained strong communication through regular follow-ups and fast response times, while managing candidate data efficiently in SAP. Helped boost nationwide engagement and client retention with tailored role recommendations and dedicated support. Show less

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  Hyundai Motor India Ltd.

  Jun 2023 - Jul 2023

  Sales Logistics trainee

  During my internship at HMIL, I gained valuable insights into various facets of the organization. I observed the implementation of SAP software in the plant, gaining a deeper understanding of its functionalities. The Pre-Delivery Inspection department played a crucial role in familiarizing me with different organizational functions. I gained insights into domestic, export, quality, and operations departments, enhancing my knowledge of logistics operations. The training provided exposure to technical terms in logistics and a practical understanding of supply chain operations. It equipped me with technical skills in Excel, SAP, Word, and PowerPoint. Exploring domestic operations in India, I learned about the intricacies of the freight management system. Additionally, I gained insight into the FIFO system in car delivery, understanding how limited stock is distributed efficiently. Show less

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  Airlift Trans Oceanic Pvt Ltd

  Sept 2023 - Apr 2024

  Sales Support Executive

  Handled end-to-end logistics operations for international FCL/LCL shipments across USA trade lanes. Successfully managed import, export, and cross-trade shipments with full ownership of documentation (BL, COO, packing list, ISF, AES) and compliance procedures.🔹 Ensured 99% accuracy in time-sensitive filings (ISF, AMS, AES) per U.S. customs standards🔹 Strengthened coordination between agents, shipping lines, and clients to reduce delivery delays by 20%🔹 Provided real-time tracking, proactive customer updates, and issued arrival notices 5 days ahead of POD🔹 Led seamless communication across multiple time zones, building trust and long-term relationships with clients🔹 Streamlined freight invoicing and financial accuracy, supporting clean reconciliation and timely collectionsThis role sharpened my ability to deliver high-quality logistics service under pressure while managing cross-border coordination with a focus on customer satisfaction, compliance, and efficiency. Show less

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  Reliance Freight Systems (L.L.C.)

  Apr 2024 - Apr 2025

  Customer Service Executive

  Handling Sea import Shipments- Middle East,UK, ASIA & USA. (Pricing, Customer Support) for both (LCL & FCL)