Tanner Busby

Experience

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  Cellular Communications Inc.

  Apr 2001 - Jan 2005

  Store Manager

  Promoted to open and manage new location within one and a half years of employment.Headed employee development and store operations for new store location.Highest performing inside salesperson in 2002.Sales and Customer Service for Verizon Wireless and Dish Network Satellite Service.

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  Volt

  May 2005 - May 2006

  Operations Associate

  Provide operations support to Microsoft's Distributors, Partners, Customers, and Internal Employees in a strong customer service focused environment. Primarily focus on Retail Management Systems operations support working directly with RMS distributors to fulfill orders and answer related inquiries. Also support Dynamics Great Plains , Dynamics Solomon , Microsoft CRM, Dynamics Navision, and Dynamics Axapta.

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  Archway Marketing Services

  Aug 2006 - Mar 2010

  Coordinated daily activities of the Microsoft Shared Services vendor teams. Responsible for vendor teams including Shared Services Buy Center, Accounts Payable, Supplier Data Management Team, and Expense. Accountable for recruiting, onboarding, and training of new team members. Maintained and developed service level metrics and daily reporting. Conceived and launched process improvements and acted as a change agent.Recruitment, hiring, and training of new employees including employee development. Creation of metrics and daily reporting. Develop and implement process improvements. Resolve escalations from internal Microsoft employees.P2P BPRT/UAT Coordinator - Coordinate system testing between the P2P testers and Solution Delivery ensuring the logging of reported bugs and driving the testing to completion. Show less

  • Account Manager

    Aug 2007 - Mar 2010

  • Operations Team Lead

    Aug 2006 - Aug 2007
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  Accenture

  Feb 2010 - Sept 2011

  Client Services Manager

  Accounts Payable and Buy Center Group Lead for OneFinance BPO. Provide operational direction and supervision for activities of Accounts Payable and Buy Center staff in the US. Mentor and coach team including the preparation of performance appraisals. Develop, implement, and monitor performance metrics.Focus on process implementation and improvement, escalation management, performance management, and team development. Data Privacy Steward ensuring compliance with client data protection. Business Process Regression Testing and User Acceptance Testing coordinator for client financial tools.Coordinate shared activities between Accenture delivery centers to meet common metrics and achieve high client satisfaction. Show less

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  Microsoft

  Apr 2021 - now

  Leading a team of 25 employees and 400 BPO vendor employees globally with customer obsession, attention to detail, operational excellence, and a growth mindset.Responsible for global 1st and 3rd party disbursements, including daily operations and long-term strategy for Microsoft P2P management of approximately $105B of payments to 3rd parties and employees annually. Responsible for the P2P processes end to end partnering closely with Procurement, Treasury, Engineering, and Compliance teams leveraging the work of outsourced suppliers in many delivery centers around the world. Modern finance professional leveraging the latest technology, including AI, to transform Procure to Pay. Show less Established and managed a team of talented P2P professionals to manage business engagement and execute global P2P strategy.Responsible for providing regional oversight and governance of One Finance Operations for North America (Accounts Payable, Buy Center, & Record) with our Business Process Outsourcing partner from Global Delivery Centers (Buenos Aires, Argentina; Chennai, India; Reno, NV; Fargo, ND).Process improvement and implementation across work streams to best meet internal business partners’ requirements while maintaining a strong control environment.Project Manager for transitioning additional scope to OneFinance BPO model for North America and the ongoing oversight of delivery and stakeholder satisfaction. Show less Led a diverse global team of P2P professionals to optimize policy, process, and tool design to enable our customers to achieve more by simplifying P2P experience while providing value back to the business.Developed a Modern Support team leveraging the latest digital assistant and Dynamics CRM technology. Responsible for setting and executing the global strategy for P2P (Payee Management, Purchase Order, Invoice, Payout, and Expense) at Microsoft for $90B+ in disbursements.Accountable business owner of Microsoft’s P2P suite of tools including SOX Sub-cycle Owner for controls. Show less

  • Finance Director, Global Procure-to-Pay

    Feb 2022 - now

  • Finance Manager, Procure to Pay Service Delivery

    Sept 2011 - now

  • Finance Director - Procure to Pay Strategy

    Apr 2021 - Feb 2022