Sinead Golden

Experience

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  Enhance Health and Beauty

  Dec 2007 - Jun 2008

  Beauty Therapist

  Job Duties and Responsibilities:Waxing and Manicure/Pedicure TreatmentsTreatment bookingsAdministrationAssisting with closing procedure

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  Lough Rynn Castle & Kilronan Castle

  Sept 2008 - Mar 2012

  Senior Spa Therapist

  Delivering all treatments to a 5* standard,Retail SalesFull spa opening procedure,Cash up and full closing procedure,Reception dutiesTreatment bookings and transaction processing,Treatment room re-stockingMonthly stock takes,Monthly product orders,Introductory training for new therapists,Participation and oversee of Spa Evening EventsJunior Therapist Supervision

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  Ushvani

  Mar 2012 - Sept 2013

  Spa Therapist

  Performing all treatments to a 6* standardDelivering the highest level of customer careImplementing and following spa SOP’sTherapist to the pressSpa opening and closing procedureEnd of day reportsFront of house/Spa Reception OperationPool TestingStock ManagementSpa OrdersWebsite UpdatingRetail SalesRetail Sale Monitoring ReportsSpa ToursIntroduction TrainingSpa Workshop

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  ANGELICA RETREAT LIMITED

  Sept 2013 - Aug 2014

  Salon Manager/Head Therapist

  Full Time Spa Manager and Head Therapist for Pre-opening and Operations of Angelica Retreat Day Spa, housing REN and Essie and managing a team of 3 therapists,Job Duties and ResponsibilitiesDelivering an exceptional level of holistic and beauty treatments, demonstrating 5*client care aswell as managing staff and overseeing all SOP’s. General duties included:Opening and closing proceduresPromoting services, generating new and repeat revenue through excellent communication, serviceand client careFront of house managementInventory management and ordersSupplier account managementManagement of all SOP’sHealth and SafetySocial media managementRetail SalesContribution to marketing campaignsOn-going staff training and mentoringPress liaison Pre OpeningContributing to staff inductionTraining all staff members in spa treatments and protocolsMentoring staff members and organising practise sessions of past trainingCompiling model feedback and training therapist to higher standardsCreating all client documentsAssisting Spa owners with pre-opening of Spa. My responsibilities during this period include butwere not limited to the following:Compiling and Screening Therapist ApplicationsConducting staff interviews, trade tests and hiring staff membersDealing with all brand suppliers and creating business accountsContributing to Staff Handbook and Policy and Procedure ManualsDesigning signature spa treatments and creating treatment protocolsCreating staff training folders and training timetablesContributing to design and style of spa premisesSourcing and purchasing all beauty furniture, equipment and products for the spaCreating SOP’sCreating inventory managementCreating 4 week rolling staff rotaContributing to marketing plan Show less

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  Guinot UK & Ireland

  Aug 2014 - Aug 2022

  Full Time Head Therapist in Guinots exclusive flagship salon in Mayfair. Assisting the manager in the operations of the six treatment room salon with a team of five therapists.Job Duties and ResponsibilitiesPerforming all treatments to a 5* standardDelivering the highest level of customer careProviding manual and electrical facial treatments including galvanic, high frequency and micro current treatments.Monthly sales and retail reportsAchieving monthly and quarterly retail targetsProviding skincare advice to consistently improve skins appearanceRecommending suitable homecare to compliment salon treatmentsStock management and ordersManaging daily and weekly therapist dutiesCash up and end of day dutiesTherapist to the pressOpening and Closing procedures Show less

  • Business Development Manager

    Feb 2017 - Aug 2022

  • Regional Training Executive

    Jan 2016 - Feb 2017

  • Regional Trainer

    Jan 2016 - Jan 2017

  • Head Therapist

    Aug 2014 - Dec 2015
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  Prollenium US

  Aug 2022 - now

  Commerical Manager