Gioconda Soto

Experience

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  Colegio Nocturno

  Jan 1993 - Dec 1993

  Science professor
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  Instituto de Tecnología Administrativa (ITEA)

  Jan 1994 - Jun 1997

  Professor
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  UNED (UNIVERSIDAD ESTATAL A DISTANCIA)

  Jan 1994 - Jan 1995

  Quality Coordinator

  Responsible of quality evaluation of Teaching-Administrative Services, Operations Office.

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  FOTOLIT S

  Jan 1995 - Jan 1997

  Manager ISO 9000

  Manager ISO 9000Management of ISO 9000 Certification Project. Head of Human Resources Manage the human resources area. Follow up to labor legislation. Re-structuring of the area with the objective of preparing it for the ISO 9000 Certification Project.

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  TIENDA LA GLORIA SA

  Jan 1997 - Jan 2003

  Purchasing and Logistics Manager

  Planning, management, and execution of the purchases in the local and international markets. Preparation of budgets and sales projections with the Sales Area Management. Distribution to stores. Achievements:Redesign the logistics, implementation of cross-docking. Planning and implementation of "'sistema de tercerización'' (i.e. consignment ), this reduced by 45% the number of vendors and permitted to operate with 0% risk in the financial and stock areas. Reduced the quantity and antiquity of stock. Increased rotation through alliances with vendors and marketing strategies.Project Director of 'Technological and Organizational Transformation Program'. Management of the Project of re-structuring of the whole company. I worked with the INCAE Consulters David Montesinos and Guillermo Selva.Re-design and implementation of processes in the following areas: Sales, Logistics, Purchasing, Accounting, Human Resources, Credit Card.Manage the development and implementation of information system for the whole company: (stock-purchasing-warehouse, supplies, distribution, sales, accounting and human resources). Show less

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  HANES TEJIDOS (SARA LEE UNDERWEAR)

  Feb 1997 - Aug 1997

  Process Engineer

  Administration of two process lines with 150 employees.

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  Universidad Magister

  Jun 2001 - Dec 2001

  Professor
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  DIVECO SA

  Feb 2003 - Jan 2004

  Country Manager

  Country Manager (Opening of operation in Costa Rica).Begin the sales and distribution of brands of high quality mattress, OLIMPIA for the middle class and SERTA - THERAPEDIC for the upper class. Achievements:Installation of administrative and logistic areas of operation in Costa Rica. Introduction of the product in the market, achieving sales with a 5% growth per semester. Implementation of marketing activities for distributing the OLIMPIA brand with Importadora Monge.Opening of a retail store for the brands SERTA and THERAPEDIC. Show less

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  SUR QUÍMICA SA

  Jan 2004 - Feb 2005

  Warehouse and Distribution Manager

  Planning and coordination of warehouse areas and distribution for the local and international operations. Management of a team of 80 employees and a 9 truck fleet.Achievements: Redesign the process for achieving an efficient and profitable operation. Implementation of management information systems for the area. Definition of measurement indicators.

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  GRUPO EURO AUTOS

  Mar 2005 - Apr 2008

  Project Director

  Manage the implementation and Certification of QMA, (Quality Management of BMW Group -Germany), in Costa Rica, Honduras and Panama. This integrated the following areas: New Car Sales, Used Car Sales, Post- Sales Service, Parts, Marketing, Management, Human Resources, Information Systems and Financial Services. Achievements Certification of Costa Rica with a grade of 100%. Certification of Honduras with a grade of 98%. Passed the second auditing of QMA in Costa Rica with a grade of 98.9%. Coordination of CRM (Customer Relationship Management) incompliance with BMW Group-Germany guideline. Implementation of Customer Service Program. Implementation of Basic Eleven (Basic elements of integrated orientation Premium CRM BMW Group) Redesign the process and define the requirements for the implementation of an information system. Show less

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  BD CONSULTORES S

  Oct 2007 - Feb 2010

  Project Director

  Manage the implementation of projects, administration or resources; follow up on scope and achievement of goals and objectives, project terms and cost, and conflicts solution. Achievements.Project: Solution for the automation and improvement of Radiografica Costarricense's administrative negotiation process in the BPM platform (Business Process Management ), Project: Implementation of SAP for Banking in Financiera DESYFIN - Costa Rica.Project: Outsourcing Services- Out tasking in Siebel, Credomatic - Costa Rica. Show less

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  Amway

  Aug 2010 - Dec 2011

  Project Manager- Americas Enterprise Process Center, Costa Rica

  Planning, executing, and finalize projects according to strict deadlines and within budget. This include acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to delivery projects according to plan.Achievements• Coordinate the transition of financial operations from Latin America to Enterprise Process Center in Costa Rica (Central America, Argentina, Chile, Colombia, Venezuela, México y Brazil)- Entire Latam Shared Services• Coordinate the implementation of Brazil Contact Center Show less

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  Walmart GSS LA

  Jan 2012 - May 2014

  Continuous Improvement Manager

  Lead and administrate improvement initiatives in the Site to reduce operational cost and improve efficiencies in processes.Achievements• Design, develop and implement the Site Strategy and Methodology for Continuous Improvement.• Impact analysis, prioritization, and direct continuous improvements projects.• Portfolio administration of opportunities in processes for improvement. (+100)• Activity analysis for Argentina and Chile processes migration. (+300 FTEs)• Role Mapping for Argentina and Chile processes migration.• Design, implement and lead the Hypercare Phase for Argentina and Chile processes migration. (+300FTEs Show less

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  Grupo Eminent

  May 2014 - Sept 2016

  Human Resources Manager

  Design, develop, implement and evaluate Human Resources Strategy. Manage new projects related to human capital.Achievements• Restructured Human Resources area and redesigned processes.• Defined Human Resources Indicators and measurement methodology• Designed and implemented projects for talent development (such as performance evaluation, improvement anddevelopment plans, on boarding and training, organizational evaluation with its actions plans)• Reviewing and defining internal policies and legal regulations.• Leading the implementation of Occupational Health program Show less

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  Walmart GSS LA

  Oct 2016 - now

  Project Manager

  Lead projects implementation focus on processes improvement, process migrations, systems implementation by having multifunctional teams to participate in each project stage such as system and process evaluation, design, implementation, testing, training, hypercare having clear definition of system support model. Overseeing priority needs to drive efficiency and process improvements across the business