Shannon Samuelson, MPA

Experience

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  Effective Teleservices, Inc. / Berry Direct

  Jan 2002 - Jan 2005

  Sales Rep and Corporate Trainer

  Sales Representative - 2002-2004• Outbound calling to prospective customers in designated market area to qualify leads and explain type of service or product offered.• Communicated with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.• Secured and placed orders with others for filling and arranging delivery date.• Entered names, addresses, purchases, and reactions of prospects solicited into computer database system.• Followed up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.• Followed all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.Corporate Trainer- 2004-2005• Trained employees on products and promotions to included telephone, cell phone, internet and television services. • Explained expectations and led team to achieve performance goals as established by leadership.• Coached and developed team of agents/representatives to achieve performance objective.• Administered Performance Management Process as needed to develop agent performance and behavior.• Supervised the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines throughout the training process.• Responsible for evaluating trainee product & promotion knowledge. Show less

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  Texas Department of Family and Protective Services

  Jan 2005 - Jan 2006

  Investigator

  • Investigated reports of abuse/neglect to children to assess current or future risk to children by interviewing parents, family members, and others; interviewing and examining children; assessing home environment; and gathering pertinent information from other sources.• Determined action to be taken to remove or to reduce an immediate threat to the safety of a child to include testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources. • Entered contacts, documentation information and narratives into the CPS data system within required agency time frames. • Developed and maintained effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Show less

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  Advocacy Center for Children

  Jun 2006 - Dec 2009

  Forensic Interviewer & Outreach Coordinator

  • Scheduled and coordinated joint forensic interviews of alleged child/adolescent abuse victims with multi-disciplinary team members.• Conducted forensic interviews of alleged child/adolescent victims of abuse on behalf of the multi-disciplinary team members.• Testified in civil and criminal court proceedings on the interview process and techniques as well as on specific interviews.• Consulted with members of the multi-disciplinary team as requested or as deemed necessary.• Established relationship with volunteer programs from universities, clubs, civic groups, etc.• Determined and scheduled child abuse training sessions• Directed prevention program through formulation, organization, sponsorship, execution, and evaluation• Developed newsletters, brochures and other public relation materials• Provided public presentations and demonstrations to groups Show less

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  Resource and Crisis Center of Galveston County

  Jan 2010 - May 2011

  Program Director

  • Responsible for the overall coordination and management of the Client Services Program. This included but not limited to, planning and program development, directing, and implementation.• Assisted in multi-program reorganization and rebuilding through development of policy, procedures, forms, tracking, etc• Provision of leadership and strategic planning in the areas of program management and service supervision.• Monitored program effectiveness and outcomes and ensure quality of services to victims and their families.• Provided regular professional development opportunities through staff training and development.• Provided on-call assistance and case management to victims and agency help lines as needed.• Facilitated contact with outside agencies, particularly law enforcement and victim-oriented social services agencies thru the Sexual Assault Response Team (S.A.R.T). Show less

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  CASA of Deep East Texas

  Aug 2011 - May 2012

  Volunteer Supervisor

  • Manage and support up to 40 cases through consultation, problem solving, troubleshooting, feedback, guidance, evaluation, motivation, training, monitoring and preparation for court appearances. • Monitor CASAs involvement in their cases and case activity, while assuring that organization policy and practice standards and sound case management practices are followed. • Proactively engage with CASA volunteers to ensure a high-level of support and to enrich their volunteer experience. • Represent the organization within the child welfare system, the juvenile court system and external community through participation in advisory groups, committees, and public relations activities as assigned. Show less

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  Resource and Crisis Center of Galveston County

  Jul 2012 - Aug 2014

  Outreach Coordinator

  • Coordinate activities, donation projects, volunteer recruitment efforts etc.• Develop and present programs to groups regarding victim advocacy, victimization and specific curriculum.• Coordinate and produced marketing materials such as brochures/newsletters.• Update regularly the social media and organization website.• Recruit, train, and supervise volunteers and interns.• Supervise data entry and submit grant compliance information for local, state and federal grants• Establish relationships with volunteer programs from universities, clubs, civic groups, etc. Show less

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  The University of Texas Medical Branch

  Aug 2014 - Nov 2023

  • Management and responsibility for organizational, program, and curriculum planning and implementation• Develops plans and implements programming in cooperation with community partners, university collaborators, OLLI members and instructors, and in compliance with Osher National Resource Center• Curriculum content, instructor oversight, and setting strategic organizational goals• Collaborates to develop and implement short-term and long-term strategies and program plans• Assists with curriculum development and instructor recruitment consistent with space utilization to maximize facilities and equipment serving members and the community effectively and efficiently within budgetary constraints• Works with UTMB design team to develop and publish OLLI curriculum catalogues and other media• Monitors OLLI website for accuracy and to ensure information reflects current academic and other programming• Works with director and business coordinator to monitor OLLI budget on a monthly basis and makes necessary changes to programming and/or spending• Represents and serves as spokesperson for OLLI at community organizations and within UTMB• Formulates and implements philanthropic campaigns in collaboration with UTMB Development:• Monitors current gifts and endowments for compliance with donor requirements• Maintains effective stewardship through contact with current and potential donors• Ensures compliance with Osher Foundation endowment requirements• Supports rotations by medical students, resident physicians, School of Allied Health Sciences interns, and others in OLLI by providing orientation and evidence-based foundations for educational experiences for these healthcare professionals in training• Adheres to internal controls and reporting structure Show less • Manage activities for the Medical Student Education Program for the Dept of Family Medicine• Communicates with prospective students, agencies, and community organizations and cultivate relationships.• Oversee all personnel issues within the program, include hiring new employees and evaluating.• Coordinate and oversee program projects and special assignments.• Create and manage the efforts of all staff members to ensure competence and effective use of resources.• Prepares annual Medical Education budgets and monitors expenditures.• Partner with subject matter experts to document complex medical education materials, handouts, and multimedia presentation materials.• Conduct site visits for off campus locations.• Process grades and post.• Coordinate both medical student electives and community based rotations.• Assist in problem solving and management of sensitive issues regarding students and/or preceptors. Show less

  • Assistant Director of Osher Lifelong Learning Institute

    May 2022 - Nov 2023

  • Medical Education Program Manager

    Aug 2014 - Jun 2022
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  University of Houston-Clear Lake

  Nov 2023 - now

  Director, Professional and Continuing Education (PACE)

  • Identify, develop, and promote professional and continuing education training initiatives, needs, and opportunities through community engagement with educational, business, and industry partners.• Direct the marketing efforts of professional and corporate continuing education initiatives and programs, establishing partnerships with corporations, IHEs, and relevant organizations to advance opportunities at the Pearland Campus.• Develop budget recommendations and manage budget allocations for the development, implementation, and marketing of professional and corporate continuing education programs.• Collaborate with UHCL’s colleges to create professional and continuing education opportunities, aiming to promote corporate and community partnerships at the Pearland Campus.• Perform other duties as assigned, contributing to the overall success of the PACE department and its objectives. Show less