Experience

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  Capgemini

  Jul 2004 - Dec 2015

  It service delivery manager

  I amm an experienced Security Cleared Service Delivery Manager currently managing the flagship HMRC RTI program as the Service Delivery Manager. My role includes defining and managing SLA's for both online and batch operations and to ensure all risks are mitigated using proven RBAT techniques.Managed a live delivery team of 35 which included software architects, data architects and developers to design and implement the RTI solution and was in charge of impacting, function point counts, P&L monitoring and production of Monthly Cost ReviewsManaged the release of 6 different IT projects delivered under the RTI program which included diverse areas like the introduction of a SAP based Enterprise Tax Management Platform to automate all HMRC accounting processed coming out of RTI based calculations.Co-ordinated the release and the data migration over a single weekend implementation window to ensure minimal disruption to the client.Was in charge of co-ordinating the RTI release in conjunction with external projects National Pay As You Earn (NPS) managed by Accenture, Department of Work and Pensions (DWP) managed by HP and Voca managed by Vocalink, Universal Credits managed by IBM involving multiple client deliveries at varying implementation dates all brought in under RTI.Oversaw the pre-production testing portfolio and was incharge of Operational and Performance Testing managing a team of testers. Moved into a Live Service management role post implementation and was the main conduit between senior HMRC stakeholders and the RTI program within the estate to identify and resolve key blockers in the live service domain.Performed the role of Duty Manager for out of hours support to co-ordinate live problems with the necessary support teams and co-ordinating the resolutions with the respective HMRC counterparts.Well versed in the LEAN methodology and attended a number of inhouse LEAN training initiatives. Show less

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  Capgemini

  Feb 2016 - Dec 2017

  Having spent many years creating and managing highly versatile and successful delivery teams in the public sector I jumped aboard a team with an ambition to change the game by creating non-linear revenue through a portfolio of platform services that can be easily bought on a monthly basis by our customers. The position of Delivery Director appealed to me as I can channel my Product, Service and Finance management experience on the Capgemini Enterprise iPaaS leadership team.I’m a delivery focussed IT professional with over 17 years of designing and managing software systems with my experience covering a number of areas which includes Technical Design, Architecture, Service and Product Delivery management whilst creating and managing large technical teams.I began my career as a designer/developer, progressed through leading large teams and progressing through to Service Delivery Management and have more recently specialised in managing the entire Product lifecycle which includes design, development and live implementation using Agile techniques and Scrum methodology. My interest and goal lies in creating diverse delivery teams to innovate and deliver quick business outcomes to businesses who want to digitise their applications using Capgemini Enterprise iPaaS at a very low cost whilst bringing in a sustainable revenue stream for Capgemini. Show less JLR’s ambitious IT modernisation program named DURBAN comprised of cloud based platforms for API’s. 2 platforms were designed and deployed.Information Fabric is a platform that provides JLR re-usable public, partner and corporate APIs that aggregate data from JLR legacy databases. It contains API management, Enterprise Services and corporate database. Information Fabric is provided as a managed service and accelerates delivery of JLR business services. Supplier Technical Assurance (STA) platform provides applications utilizing APIs, business logic and a data model all underpinned by security, auto provisioning and operational monitoring capabilities.Performing a challenging role of defining ITIL process around product and service delivery management. This included client engagement and defining ITIL processes working with an end to end SIAM operator. Managing an on shore live support team leading the implementation and management of Early Live Support whilst working on a transition and knowledge transfer plan to move the service operations offshore. Show less

  • Delivery Director

    May 2017 - Dec 2017

  • Product Delivery Manager

    Feb 2016 - Dec 2017
• 

  Ntt data uk

  Jan 2018 - Jul 2022

  Head of service delivery

  Head Of Service Delivery for the UK Delivery Center based in Birmingham

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  Ntt data uk&i

  Jun 2019 - now

  Head of Service line covering Enterprise Solutions, Cloud, API & Integration, Infrastructure, Managed Services and Service Desk based out of our UK Delivery Centre in Birmingham.

  • Chief Delivery Off

    Jun 2022 - now

  • Vice President - Enterprise Solutions, Cloud & Managed Services

    Jun 2019 - Jul 2022