Experience

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  Panera bread

  Jan 2008 - Oct 2010

  Shift supervisor/ training specialist

  Hired as an associate, that December promoted to associate trainer, 1 month later promoted to Shift Supervisor, following March promoted to Training Specialist.

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  Mcmonigle group

  Oct 2010 - Aug 2011

  Real estate agent assistant

  Office assistant to top Real Estate Agent in Newport Beach

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  Tgi fridays

  Jan 2011 - May 2012

  Cocktail server

  A cocktail server, promoted to a trainer, began training for bar tending. I volunteered to plan and decorate for multiple bar events.

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  Rock bottom restaurant & brewery

  Jun 2012 - Nov 2012

  Cocktail server

  During my ex-husband's deployment, I worked as a server, promoted to cocktail server

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  Coldwell banker previews

  Jan 2013 - Jul 2013

  Real estate agent assistant

  Created reports (such as market analysis, open house reports, and sold comparable reports) organized files, and marketed. I also organized the work area, created fliers, imputed listings on MLS, and interacted with potential buyers/sellers.

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  Iliac golf

  Jul 2013 - Dec 2014

  Vice president & general manager

  Vice President (6 months)Implemented seasonal launch campaigns. Increased revenue by 37% on our first quarter’s campaign.Wrote the company handbook. Launched a VIP customer program, allowing customers to pay to become a VIP member allowing them access to exclusive apparel designs, early purchasing abilities to new seasonal lines, and customer apparel patterns cut to their 2exact measurements. Established a new training program. Hired and trained 4 new associates. Started a summer intern program for college students. Partnered with our accountant to clean up the previous 2 years on company finances. Operations Manager (4 months)Sponsored and coordinated golf apparel for PGA professionals such as Jimmy Walker and Graeme McDowell. Negotiated new terms and conditions with our apparel factory. Implemented bulk cutting for different shirts with the same pattern to optimize sewer’s time and increase productivity.Negotiated new rates with our vendors.Brought on more sustainably resourced vendors. Customer Service Associate (6 months)Cleaned up and organized 3 months of unattended emails and returns. Organized 2 years of company files.Calculated the company's Cost of Goods and discovered multiple products with negative revenue. Partnered with Sales Reps to work with globally renowned country clubs including Pine Valley and Castle Stuart.Established a ‘sample box’ program allowing store buyers to see and feel the quality of our product without obligations to optimize our outreach. Increased featured store displays by 40%.Implemented company bi-weekly meetings to allow interdepartmental alignment.Maintained the Customer service inbox. Packaged and shipped orders.Hosted factory sales to clear out old inventory. Show less

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  Vista unified school district

  Apr 2015 - Dec 2015

  Teaching assistant

  As a Teacher’s Assistant for a severely handicapped class at Rancho Buena Vista High School, my primary responsibility was supporting students in developing essential life skills to promote independence after graduation. This included organizing and supervising community outings, such as walking to local stores and facilitating short work shifts at various job sites, to provide practical, real-world experiences.I worked closely with the teaching staff to ensure each student’s Individualized Education Program (IEP) was implemented effectively, tailoring support to meet their unique needs and goals. My role required compassion, patience, and a collaborative approach to create a nurturing environment where students could thrive and grow.Starting as a substitute aide and being brought on full-time reflected my dedication to this role. I resigned from the position due to pregnancy but valued the opportunity to make a meaningful impact on the students' educational journeys and future readiness. Show less

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  Jimmy os

  Aug 2016 - Jul 2017

  Cocktail server

  As a cocktail server at Jimmy O’s Sports Bar, I managed a dynamic mix of responsibilities, catering to diverse customer needs throughout the day. During lunch shifts, I provided efficient and friendly service to a fast-paced crowd, ensuring each guest felt valued and attended to. In the evenings, I took on the role of a bottle server, delivering an elevated experience to patrons celebrating special occasions or enjoying nightlife.I excelled at connecting with guests of all ages, tailoring my approach to create a welcoming and personalized environment. Whether it was a lunchtime regular or a group hosting an evening celebration, I focused on the little details that made each guest feel special and appreciated. My ability to adapt to varying needs and maintain exceptional service standards was key to fostering positive guest experiences and contributing to the venue’s lively atmosphere. Show less

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  Starbucks

  Jun 2017 - Dec 2019

  Assistant store manager

  Responsibilities included: Scheduling, recruiting and hiring new employees, creating training plans for new employees, planning and scheduling seasonal launches, establishing and maintaining inventory flow, conducting meaningful development conversations with employees, creating and maintaining a culture that reflects Starbucks’ Mission and Values, regularly analyzing business cycles to assess the business and identify trends, and when necessary document performance conversations on a corrective action.Launched ‘Family Fridays’ at Tamarack Location, where families can come from 3pm-4pm to participate in a free kids craft Launched a community garden in support of World Mental Health Day at Leucadia location. It continues to grow from pots donated by locals actively engaging the community in support of Starbucks Leadership Conference community involvement initiative.Spoke at local high school career events. Increased ‘Customer Feedback Score’ from a 73 to a 91.Ran multiple Racial Bias Trainings.Organized and hosted ‘Coffee with Cops’ event.Awarded Partner of the Quarter my first quarter Show less

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  Yoga with brittany

  Jan 2020 - Oct 2020

  Yoga instructor

  Launched Yoga with Brittany, I am a globally certified yoga instructor with Yoga Alliance. I will happily come to you or meet at an outside location. I previously have only taught volunteered based classes for both children and adults, but recently I have decided to start teaching yoga more seriously. I am able to work with all ages and abilities, along with pregnant mothers. I am also able to provide guided meditation and hands on adjustments if desired.

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  Airspace

  Oct 2020 - Sept 2022

  Developed & Partnered Programs: Strategic account plans, QBR deck/process, outreach.io, delighted.io, Zendesk, revamped tier level standardized SOPs, interdepartmental roadmap communications, KPI dashboard in Salesforce.Implemented first department OKRs in the entire company, which resulted in the remaining departments following suit.Received the company's first NPS scores. Increased our NPS score from <10 to 55 in 6 months. Implemented a New Customer Deployment process via Quip. Reduced the time to onboard a new customer by 50%.Revised the CS Pod system and org restructure for scalability. Established a CS Learning and Development Specialist role.Collaborated with finance on a new customer refund process. Reduced the time for customers to receive a credit memo from up to six weeks to less than one week.Established a new product feature request process to ensure that the product team prioritized ideas that had the most benefit for our customers.Partnered closely with the CRO, VP of Customer Success, Customer Success Directors/Managers, RevOps and stakeholders across the organization.Organized the company’s first ever RKO (Revenue Kick Off).Partnered with the new Director of CS, Europe to establish a EU CS team. Show less Partnered with the CRO to run the CS department while the company searched for a new VP of Customer Success. Promoted to Operations Manager immediately after VP was brought on.Maintained the company culture and strengthened CS team morale after the sudden loss of the company’s VP of Customer Success and Senior Manager of Customer Success. Created the SMB team. Hired and trained 6 new Customer Success Associates.Established a CS Pod structure, which partnered CSAs with CSMs. This provided CSAs with a safe environment to gain experience working with midmarket and strategic accounts, as well as provided CSMs with internal support allowing them to spend more time proactively engaging with customers.Trained and onboarded all new CS team members. Established a flexible training structure to adapt to the learning and personality style of each new team member. Hosted and organized the company's first ever CS Summit. Implemented People School’s ‘Powerful Presentations’. This program was used by companies such as Google, Microsoft, and Salesforce. Maintained regular interdepartmental communications. Show less

  • Customer Success Operations Manager

    Jan 2022 - Sept 2022

  • Customer Success Team Lead

    Jul 2021 - Jan 2022

  • Customer Success Associate

    Jan 2021 - Jul 2021

  • Account Coordinator

    Oct 2020 - Jan 2021
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  Cyfer tech

  Mar 2023 - Sept 2024

  Business development manager

  Developed and executed Cyfer Tech's Brand Identity, resulting in a cohesive and compelling visual identity for the company.Published a comprehensive Brand Identity Manual to ensure consistency in brand representation across all channels.Successfully redesigned the company's website to enhance user experience and align with the new brand identity.Established and managed the Sales Department, creating standardized SOPs to streamline the sales process and improve efficiency.Implemented a Customer Onboarding Process, reducing the time required to onboard new customers and enhancing their overall experience.Pioneered the Marketing Department and introduced SOPs to guide marketing efforts, ensuring a coordinated and effective approach.Built and maintained a strong online presence on various platforms, including LinkedIn, Facebook, Instagram, Pinterest, Yelp, Maps, and Google, to reach and engage with the target audience.Revitalized the company blog, authoring and publishing relevant and engaging content to provide value to customers and prospects.Conducted occasional fieldwork as needed, including cable drops and punch downs, to support the operational needs of the company.Successfully launched and supervised the LA Sales division, expanding the company's reach and revenue in the Los Angeles market.Singlehandedly managed the Sales and Marketing Department for one year, overseeing all opportunities and new leads to drive revenue growth and market expansion.Led the hiring and training of a Sales and Marketing team to support business development objectives.Hosted educational webinars and organized lunch and learn sessions for customers and prospects to drive industry thought leadership and customer engagement.Led the implementation of company-wide regular training initiatives to enhance employee skills and overall team performance.Developed and implemented procurement SOPs and product catalog to streamline purchasing processes and ensure product availability. Show less