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Agnes Repka Bystrianska

Agnes Repka Bystrianska

Customer Care Office

Followers of Agnes Repka Bystrianska211 followers
location of Agnes Repka BystrianskaSlovakia

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  • Timeline

  • About me

    Global Customer Program

  • Education

    • Tayllorcox

      2018 -
      Prince2 Foundation and Practitioner

    • Tayllorcox

      2018 -
      Practicioner Prince2 Foundation and Practitioner

      Activities and Societies: Prince2 Foundation and Practicioner training Projects In Controlled Environments

    • Vysoka skola svatej Alzbety

      2011 - 2013
      Master's degree Manager of Social Work Mgr.

      Social Work and Management

    • Vs sv Alzbety Bratislava

      2009 - 2013
      Bachalor Social law and work

      Social Work and Management

    • Vysoká škola zdravotníctva a sociálnej práce Sv. Alžbety

      2009 - 2011
      Bakalár Social work

  • Experience

    • I-call

      Jan 2006 - Jan 2008
      Customer Care Office

      Back Office Supervisor

    • Dell

      Sept 2008 - now

      Program Manager, Global Customer Programs - Global Customer Programs differentiated E2E operational support to uniquely position DellEMC to deliver operational excellence globally, simplifying Customer relationships to drive tailored global solutions meeting their End to End Global / Regional operational requirements. Deliver Outstanding Customer Experience - Simplifies Customers ability to plan, purchase, deploy and maintain a truly global IT infrastructure Executive Escalations Analyst for Uk/I - Legal investigations of issues raised againist Dell, provding solutions and fixing the market errors on the VP level. Focus area on Customer Satisfaction and improvment of the effective problem solution for Europe, Middle East and Africa Market. Customer Care and Agent Care

      • Global Customer Program

        Jul 2016 - now

      • Executive Escalations

        Sept 2014 - Jul 2016

      • Commercial Sales Operations

        Feb 2012 - Sept 2014

      • Busines operations

        Sept 2008 - Jan 2012

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Agnes Repka Bystrianska
      Bronze Award + On the Spot Dell Jul 2015 Managing of UKI business with 0 backlog and satisfied customer results. Trainingof new hire and support in the quarter.
    • Awarded to Agnes Repka Bystrianska
      On the Spot Award Dell Oct 2014 For outstanding operation and work on new cases due organisation changes. Result kept on high level.
    • Awarded to Agnes Repka Bystrianska
      Michael Dell Champion Award Dell Apr 2014 Received for outstanding contribution to business results and dedication to customers.
    • Awarded to Agnes Repka Bystrianska
      Silver Award - Team Dell Dec 2013 Dell Fun Team - This award is for great work of the Fun Team, the effort and organizating on the off and onsite activites for CSO agents and Team members.
    • Awarded to Agnes Repka Bystrianska
      Customer Service Awards Category Stevie® Award Stevie Sep 2013 Customer Service Department of the Year - Computer Hardware, Software, & Services: BRONZE STEVIE WINNER, Dell, Bratislava, Slovakia: Customer Care, Account Support and Order Processing departmenthttp://www.stevieawards.com/pubs/iba/awards/408_2913_24122.cfm
    • Awarded to Agnes Repka Bystrianska
      Gold Award - Team Dell Sep 2013 Recognising Bratislava Emerging and EMEA Customer Care Team supporting 9 EMEA BU's for outstanding performance - acievingexcellent CSAT results, leading productivity in Bratislava; providing solutions that enabled savings and positive feedback from business partners. In additon the fantastic team spirit evidenced by regular and active participation in Powering the Possible acitivites and extra-mile supportof UKI business through difficult period. Thank you for your engagement!
    • Awarded to Agnes Repka Bystrianska
      Silver Award Dell Jul 2013 This silver awar nomination is for outstanding support that you are providing to your customers and colleagues. You have recieved personal recognition on the Solutions Conference in Szeged,in week 17 from one of your key customers. Your work was also recognised by Sales Support representative for Emerging Market, by Marketing Executive Director and Sales Vice President. Thank you also for providing great CSAT, back-up and support of junior team members with your great technical expertise.
    • Awarded to Agnes Repka Bystrianska
      Bronze Award Dell Mar 2013 This award is for constant great support of the Team, TL and Customers. It is good to see how well you are managing your daily workload, support of other BU's and on the top always seek for possiblilites on how to develop yourself. Your positive approach is bringing the value to our team and you are being great role model for our new hires.
    • Awarded to Agnes Repka Bystrianska
      Silver Award - Team Dell Aug 2012 This award is for great cooperation within the team. You have provided that you have "power to do more" by accepting the challenges, achieving great resuts and for positively adapting to changes. You have shown seniority, reliablity and most of all confirmed how multi-skilled Customer Care agents can be either in term of processes or languages. Well done and thank you!
    • Awarded to Agnes Repka Bystrianska
      Bronze Award Dell Apr 2012 For the outstanding engagement and supoort in EDB and for taking the full ownership for all queries.

  • Volunteer Experience

    • Volunteer

      Issued by TJ Druztevnik Horne Turovce on May 2015
      TJ Druztevnik Horne TurovceAssociated with Agnes Repka Bystrianska