John-David Moon

Experience

• 

  PetSmart

  Oct 2004 - Feb 2011

  • Managed 4 locations in the greater Houston area, including one of the largest stores by volume in The Woodlands with $5M in sales• Supervised five department operations, four managers, and thirty-five associates• Responsible for establishing budgets, goals and objectives• Prepared store expense forecast, analyzed inventory turns to drive markets sales• Managed cycle counts to maintain accurate inventory, optimized inventory to meetcustomer demands• Initiated process improvement controls to optimize labor utilization rates• Lead and directed Human Resource functions for all store employees including selection, hiring, training, reviews• Coached and trained employees for success and advancement within the organization• Communicated and drove store objectives and goals with subordinates Show less

  • Store Manager

    May 2006 - Feb 2011

  • Operations Manager

    Oct 2004 - May 2006
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  Advance Auto Parts

  Oct 2011 - May 2012

  Floor Sales Manager

  • Provided excellent selling experience for DIY customer visits• Worked to drive store achievement its sales goals• Provided DIY services including battery installation, testing, wiper installs, etc.• Maintained store product and operational standards• Responsible for inventory processes including truck put away, shoot outs, cycle counts• Managed store cleanliness including floors, bathrooms, facing, dusting, parking lot• Oversaw general stocking including truck stocking and back stock• Safely delivered parts to customers as needed Show less

• 

  Harris Lawn Designs

  May 2012 - Oct 2012

  Office Manager

  • Built entire office structure for growing company from the ground up• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands• Created and organized office operations and procedures• Managed relationships with vendors, ensuring that all items were invoiced and paid on time• Ensure office efficiency was maintained by carrying out planning and execution of equipment procurement, layouts, and office systems• Designed and implemented filing systems• Ensured filing systems were maintained and current• Established and monitored procedures for record-keeping• Ensured security, integrity, and confidentiality of data• Designed and implemented office policies and procedures• Monitored and maintained office supplies inventory• Reviewed and approved office supply acquisitions Show less

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  Sysco

  Oct 2012 - now

  • Analyzed the overall payroll processes & procedures for Sysco companies and make recommendations for improvemento Standardized payroll process for U.S. companieso Established, documented, and implemented payroll processes to support multiple departments and sites Worked with Business Improvement team on ‘Pay Over Pay’ tool to compare previous and current overall payrolls for variances Worked with Business Improvement team on ‘Site Pay Over Pay’ tool to compare previous and current payrolls for associate level variances Established parameters for creation of Payroll Checklist to monitor progression of payroll activities by both Site Payroll Liaisons and SBS Payroll Specialistso Worked with shared services management on recommendations for process improvements and resolved issues as companies were converted into shared services. Conversion of Payroll from ADP Enterprise EV5 to Workdayo Established scorecard for use by Payroll and GL departments to compare previous cleanup activities to new reconciliations to prevent rework• Responsible for building and managing business relationships with internal (Benefits, Compensation, Sales, GL) and external shared services customers (Sysco Sites).o Researched and resolved in depth employee payroll issues – Over/underpaid, missing wages, taxes, W2so Supervised the data integrity for payroll by running analytical reports to be used by SBS leadership for metrics• Managed team of 10-15 Payroll Specialistso Supervised and motivated employees to meet company objectives using one-on-one meetings, monthly reviews of goal progression, and annual review processo Implemented and monitored internal controls by holding daily huddles to walk through goals, metrics, problems, and opportunitieso Interviewed, hired, onboarded, and facilitated training for new associateso Ran training programs quarterly and as required for both payroll services team and site payroll liaisons Show less • Business Process Improvement – Led or participated in Roadmap projects:o Oversaw project to determine true team capacity and bandwidth for Sysco CPAS group and developed recommendations for work allocation and potential manual work automation with the use of Excel macros and RPAo Mapped and standardized overall Sysco US Payroll Process and subprocesses Stock Administration and created standard workflows for input and output of associate datao Determined true team capacity and bandwidth for Sysco HR Data group and developed recommendations for work allocation and potential RPA automation of manual worko Mapped Sysco MDM ESS Exception Management Process and created recommendations for process standardization• Operational Excellenceo Taught supervisors and managers on the fundamentals of Lean Six Sigma (Sysco M4) and how to apply to everyday work and processes through the use of workshops o Observed daily huddles at Sysco SBS to champion the culture of continuous improvement Increased internal Sysco huddle improvement scores from 2.71 to 3.49 between FY18 Q1 and Q4o Coached supervisors on huddle progression through feedback, scorecards, improvement ideas and coaching sessionso Facilitated meetings with Business Performance Improvement team and various supervisors on metrics creation where none had existed beforeo Setup National Huddle Week at SBS and monitored progress of all departments within the building.o Set up cross-team workshops to help different teams begin interacting at Sysco SBS to identify upstream/downstream cause and effects and implement process solutionso Led joint task force of Accounting GL and Payroll to work on a combined process for handling past due reconciliation requests within payrollo Developed criteria to send to Business Performance Improvement team for scorecard development Show less • Worked within departments across Sysco SBS to identify and lead improvement opportunities and continuously improve team performance.o Conducted workshops and shadow sessions with department associates to understand and analyze internal processes Developed process standardization for Sysco SMS Costing Inquiries and Disputes and mapped process using Microsoft Visio Created 20 new trackable metrics for team including price record creation, agreement changes, site claims, supplier repayments, and new item setup Redesigned the SMS Costing Coordinator Metrics process using Excel formulas to provide leadership with a consistent weekly report Designed internal job aids for PO Cost Support team on running and using metrics reports Assisted in creation of workflow for Sysco Talent Acquisitiono Used data analytics and process observations to create metrics for supervisors and provided active and visible coaching to help monitor progress for efficiency gains.o Conducted presentations to present project findings to SBS Executive leadership to show cost savings in labor and time Show less • Worked with site and regional leadership to facilitate set-up of new MDAs for price rule creation• Analyzed new and revised MDA customer contracts for pricing accuracy• Set up price rules for customer pricing, surcharges, fuel adjustments and CPAS and verified that both SAP and SUS rules matched• Responsible for monitoring internal agreements and pricing rules for accuracy using preaudits and reporting• Took service calls from Sysco sales associates to solve pricing error escalations• Helmed multiple process improvement initiativeso Developed process to pre-audit customer agreements to increase pricing accuracy and consistency as well as decreasing the number of customer pricing disputeso Created and enhanced reports to track and monitor department metrics and quality Identify data and created new data calculations and fields for associates and department leadership to better manage performanceo Led project to compare all price rules in SAP and SUS for compatibility. Reached out to RVPs and sites to discuss inconsistencies found and offered solutions for rule changes.o Created internal job aids for MDA process and trained Contract Pricing team for task handoff from QA o Developed Salesforce process and job aids for price rule approvals. Show less

  • Financial Analyst

    Jan 2022 - now

  • Team Lead - Payroll Operations - HR Service Delivery

    Dec 2018 - Jan 2022

  • Business Improvement & Operational Excellence Analyst

    Oct 2016 - Nov 2018

  • Process Improvement Specialist

    Feb 2016 - Oct 2016

  • Pricing and Agreements Specialist

    Oct 2012 - Feb 2016