Experience

• 

  Radioshack

  Sept 1998 - Feb 2001

  Sales associate

  Memorize Part numbers and product informationBalance the cash drawer daily Inventory thousands of different products

• 

  Bone & joint hospital

  Feb 2001 - Aug 2005

  Transporter

  Inspect equipment daily (I.E. wheelchairs, stretchers ect.)  Record Daily transportation requests and completion logs  Collaborate with multiple departments on the scheduling and movement of patients

• 

  Mcbride orthopedic hospital

  Aug 2005 - Aug 2006

  Transporter

  Record all patient equipment usage  Demonstrate proper equipment usage to all new hires  Responsible for moving patients safely throughout the hospital

• 

  Zimmer

  Aug 2006 - Oct 2013

  Delivery driver/inventory coordinator/inventory coordinator team lead

  Train new personnel Built relationships with key staff at multiple accounts Coordinate multiple surgeries with multiple doctors at multiple hospitals for multiple repsMake sure the surgeries happen without any problems the Dr can see, NO MATTER WHAT!

• 

  Apex systems

  Oct 2013 - May 2014

  Service desk analyst/sme/account trainer

  Supported customers via telephone, email, and chat, providing timely and effective solutions.Configured and updated software and hardware remotely for clients across multiple platforms.

• 

  Dell

  May 2014 - Feb 2016

  Technical instructor / course developer - sca 15095

  Trained new hires for IT Service Desk, FAS eTools Service Desk, DOL Enterprise Service Desk, and Enterprise Network Operations Desk.Managed and updated Knowledge Base Articles to enhance team efficiency.Developed and implemented training programs for 70 employees to improve technical skills.

• 

  Bankonit

  Feb 2016 - Jul 2019

  Technical specialist

  Provided high-volume technical support in a call center environment, handling 30 to 50 calls daily.Traveled to multiple states to perform troubleshooting and equipment installations.Configured computers in the build room and conducted application updates and IVA resolutions.

• 

  Verge network solutions inc

  Jul 2019 - Oct 2022

  Senior technician

  Installed and maintained VOIP phone systems, including Mitel MiVoice, Office250, and Iwatsu systems.Effectively troubleshooted network and CO phone line issues, ensuring minimal downtime.Set up and installed virtual servers on hosts and network switches for efficient data management.

• 

  Vaya health

  Oct 2022 - now

  Telecommunications technical analyst

  Monitor and maintain Vaya Health's telecommunications systems, including Five9 and Multiple Mitel communications systems, ensuring smooth release management.Provide prompt and effective support for telecommunication issues, collaborating with vendors as needed to resolve complex problems.Assist business areas with upgrade testing and training related to Teams dialing cutover, ensuring smooth adoption of new technologies.