Connor Bushnell

Experience

• 

  Raincoast Book Distribution Ltd.

  Mar 2011 - Mar 2017

  • Worked in a small team to price and itemize shipments for several large bookstore customers • Assisted in inventory count and relocation of books • Supported team in various tasks for the department such as filing and mailing

  • Warehouse Laborer

    Jul 2016 - Mar 2017

  • Office Assistant

    Mar 2011 - Mar 2017
• 

  Vancouver School Board

  Jun 2018 - Aug 2019

  Summer Student Worker

  • Fulfilled several day-to-day tasks for teachers and office administrators in an efficient manner• Utilized available resources in the workspace to manage tasks • Handled cash transactions in school store

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  City of Surrey

  Oct 2018 - Oct 2018

  Election Worker

  • Reallocated ballot machines and voting equipment in storage facility after vote• Assisted in the itemization and review of all equipment recieved

• 

  Self-Employed

  Sept 2019 - Mar 2020

  Cello Teacher

  • Produced and implemented learning material for beginner level cello studies • Taught a basic understanding and functionality of the instrument

• 

  Choices Markets

  Dec 2019 - Sept 2021

  Department Clerk

  • Conducted work in several departments handling various activities as needed: - Handled cash transactions of various amounts - Worked in grocery, produce, dairy, floral, and bakery departments to help stock and rotate products • Addressed and responded to customer needs for roughly 100 customers daily • Enforced proper COVID-19 procedures within the store

• 

  Hamazaki Wong Marketing Group

  Nov 2021 - Feb 2022

  Research Analyst

  • Developed documents on research within a broad array of topics • Cross-referenced several resources to ensure the validity of the information• Conducted work from a remote setting

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  Airport Terminal Services

  Jun 2022 - Aug 2022

  Ramp Agent

  • Worked under different conditions outdoors in a timely manner to get flights out• Communicated within small teams to conduct work in a safe manner• Handled thousands of bags in one shift

• 

  Ticketmaster

  Aug 2022 - now

  Box Office Agent

  • Assisted customers with Ticketmaster app support at various events in venues throughout Metro Vancouver• Sold tickets for sporting, music, and theatre events taking cash and card payment• Worked in Guest Services inside the venue to assist with guest relocations and solve through any issues with conjunction with venue staff• Created positive guest experiences• Mentored Junior Box Office staff by having them shadow me to learn through issues and coaching staff to improve customer experience• Utilized programs such as TM1, PCI, Archtics, and TM Classic to work through different scenarios based on event type and classification Show less

• 

  MUJI Canada Limited

  Sept 2022 - now

  • Lead the store operations in conjunction with the Flagship Store Manager• Collected and evaluated resumes for entry-level store positions finding top talent to create a strong team • Held staff orientations and organized department training across the store and classified staff to departments based on their skill sets, experience, and preference• Monitored KPIs and created goals with the team to improve sales and drive customer satisfaction towards an overall increase in brand loyalty and generating top sales• Achieved over the monthly target averaging roughly 120% to the budget every month • Launched the back-of-house team to create an organized workspace and allow faster access to stock in conjunction with the Store Manager• Discussed employee performance in one-on-one check-in meetings discussing personal goals and developing strategies together to achieve employee success• Worked alongside the Garments, Households, and Visual Merchandising departments to distribute staff depending on their needs and tasks• Frequent communication with the New York and Toronto Support Office to improve the store operation• Audited non-department based areas of the store to ensure guidelines and regulations were being followed• Created guides and resources for Part-Time staff to review and learn from to better utilize personnel and increase safety• Organized schedules for Part-Time staff while monitoring expenses to meet allocated budgets on a bi-weekly basis• Recognized staff achievements• Held an Occupational First Aid certificate and would tend to any staff and customer injuries• Held a Food Safe Level 1 certificate and supported with Cafe operations• Developed daily work maps to maintain floor and POS coverage• Spearheaded the launch of the Artly Coffee x MUJI collaboration and continue to manage the operation to generate positive patron experiences• Filming and collaborating on PR media campaigns showing Vancouver for our MUJI Canada social media presence Show less • Lead the Households side of the store which umbrellaed over the Households, Stationery, and Health & Beauty departments reporting directly to the Households Opperations Assistant Store Manager and Store Manager• Oversaw department visuals held to MUJI standards and fulfilled new visual designs as put out by head office• Monitored sales and used strategic planning to drive sales and promote items on LTV (Limited Time Value)• Trained associates in Households, Stationery, Health & Beauty, POS, and Customization (embroidery, alterations, sticker printing, and gift sealing)• Supported the team by CS (customer service) leading and ensuring all associates went on proper breaks and all issues that arose were solved in a timely manner• Communicated with head office regarding stock levels and allocation to help move product and drive sales• Maintained the customization department and troubleshot issues • Opened and closed the store • Created furniture orders and would utilize product knowledge on the furniture and fulfilled in-store pickups while contacting customers regarding the status of their orders• Lead the cleaning team at the store to maintain a high-level of cleanliness and would deep clean the entire store on a weekly basis Show less • Worked in several different departments such as Garments, Households, Stationery, Health & Beauty, and Customization to assist in replenishment and standardizing while also assisting customers with product knowledge • Operated an embroidery machine and sewing machine creating custom design orders for customers and alterations on chinos and denim• Problem solved and fixed the embroidery machine on several occasions while also reorganizing the customization space to be functional for employee use• Used order data and analyzed different aspects to calculate accurate wait time windows using Excel• Received shipments and sorted stock in the back-of-house• Utilized the online system to create product labels and find products in store and at other locations• Handled phone calls from other stores and customers • Worked the POS system and handled cash and processed card payments of up to $6000 a shift Show less

  • Operations Assistant Store Manager

    Apr 2023 - now

  • Department Lead - Households Division

    Dec 2022 - Apr 2023

  • Sales Associate

    Sept 2022 - Nov 2022