Daniel Co

Experience

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  Clark College

  Sept 2014 - Dec 2014

  Student Help Desk

  Assisted customers bringing in their computers and laptops by checking them into the ticketing systemAnalyzed and performed troubleshooting for hardware and software issuesInstalled operating systems, software, and anti-virusesMaintained documentation of processes and tickets

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  Avalara

  Nov 2015 - Sept 2016

  Service Desk Intern

  Setup workstations and laptops according to guidelines. Provide phone support for internal customers. Perform preventative maintenance on workstations and laptops. Produce documentation and provide training for the end user relating to the technologies we use. Troubleshoot and resolve networking issues in conjunction with other staff and vendors as needed. Install, configure, and patch various operating systems for desktops. Manage hardware and software asset lists. Show less

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  King County, WA

  Sept 2016 - Dec 2019

  Troubleshoot, research, and resolve end user standard applications (MS Office 2013/2016 Suite, custom and commercial off the shelf) issues in workstations with multiple platforms and operating systems at a higher technical level.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Resolve end user workstation, printer, software, and peripheral problems on a variety of systems.Utilize diagnostic utilities to aid in troubleshooting.Collaborate with other IT service teams, validate solutions to ensure incident or service request is adequately resolved, verify with customers, and coach users in correcting reported problems as appropriate.Create technical documentation of resolutions.Actively manage assigned tickets with accurate and timely information and escalate as needed.Assist in determining customer and staff training needs and contribute to the development, presentation, and maintenance of training material. Show less Utilize Microsoft systems like Active Directory, SCCM, Remote Assistance Tools, Windows 7, 8, 10, Office 2010, Skype of Business, Office 365, McAfee ePO and Office 2013.Diagnose and resolve end user system and software problems in a highly complex distributed computing environment while complying with the agreed upon Service Levels.Utilize Remote Assistance Tools in troubleshooting workstation issues.Troubleshoot, research, and resolve end user hardware issues.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Troubleshoot, research, and resolve end user standard applications (MS Office 2013 Suite, custom and commercial off-the shelf) issues in workstations with multiple platforms and operating systems at a higher technical level.Handle virus alerts by ensuring that computers have latest anti-virus software and definitions, and clean virus and malware from infected devices.Escalate to appropriate service provider in accordance with established escalation processes when unable to resolve issues to minimize downtime.Collaborate with other IT service teams, validate solutions to ensure incident or service request is adequately resolved, verify with customers, and coach users in correcting reported problems as appropriate. Create technical documentation of resolutions. Show less

  • LAN Administrator - Journey

    May 2018 - Dec 2019

  • IT Systems Specialist, Entry

    Sept 2016 - May 2018
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  Personal Projects

  Aug 2020 - Sept 2020

  For this project, I worked on the listing info module of AirDnD, a reservation booking application. The module handled displaying description and amenities information for each listing selected.AirDnD was one of my first experiences with working in team environment on a project and coordinating work across different modules of a single application. I learned to horizontally scale a service-oriented application through EC2 instances and streamlined our development process by integrating CircleCI into our project commits. Show less 13 with Friends is a multiplayer version of a popular Vietnamese card game called 13. All playable in the browser. It was my first attempt at delivering a minimum viable product in three days. This project really tested my ability to properly scope features and manage my time in each phase of the application. I had to make tough decisions between what I desired in the final project and what was feasible. It was enjoyable experience that taught me valuable knowledge about weighing decisions in each step of building an MVP.This is still a work in progress for me. I'm planning to multiplayer and social features with the use of Socket.io and making the game cross-platform friendly by rewriting it in React Native. Show less

  • AirDnD

    Sept 2020 - Sept 2020

  • 13 with Friends

    Sept 2020 - Sept 2020

  • Half-sy

    Aug 2020 - Aug 2020
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  Avanade

  May 2021 - now

  Full Stack Developer

  Led up to 5 developers to design and develop internal communications management SPA using React, integrated with SharePoint API to aggregate data across multiple SP resources into a centralized UI, enabling users to collaborate and coordinate more efficiently.Participated in all stages of development lifecycle from initial concept and design to development and maintenance.Designed and implemented modular and reusable React components and React Hooks throughout application, ensuring maintainability and scalability.Implemented CI/CD pipeline via Azure Pipelines, automating pull request/build validation and release deployment leading to a more streamlined development cycle.Improved code reliability by establishing automated testing with Jest, React Testing Library, and Cypress. Show less