
Mohammad Al Hanafi
Customer Support Associate

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About me
QA Analyst specialist | Technical Support & Training Engineer | Internal auditor | Customer Service Engineer | warehouse manager
Education

Al Jami'at Al-Hashimiyyah
2012 - 2017Bachelor’s Degree Electrical, Electronics and Communications Engineering goodActivities and Societies: My graduation project was about communication electronics amplification devices I am adaptable and able to function within a wide range of working conditions. My purpose it is to be one of the best electrical designers , utilize my skills and develop high quality applications.
Experience

Extensya
Sept 2017 - Sept 2018Customer Support Associate
Zain
Sept 2018 - Apr 2019Radio Optimization Engineer
UTC Associates, Inc.
May 2019 - May 2020RF Engineer
Abu Tawileh Group
Jul 2020 - Apr 2024• Diagnose and troubleshoot technical issues.• Prepare accurate and timely reports.• Document technical knowledge in the form of notes and manuals.• Raise claims for warranty cases and document all the cases.• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved atechnical issue.• Communicate with all vendors about the most recent technical bulletin updates.• Organizing training courses for technicians and coordinating what is needed.• Implementing state-of-the-art audit tool and methodologies, Come up with meaningfulrecommendations & follow them up to ensure the work product is put into action. Show less
Technical Support Engineer
Aug 2022 - Apr 2024Inventory Control Manager
Jul 2020 - Feb 2023
Licenses & Certifications
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Specification of Transmission and Distribution Network (NEPCO)
National Electric Power Company (NEPCO)May 2016.webp)
MV Switchgear Testing and Operating (NEPCO)
National Electric Power Company (NEPCO)May 2016.webp)
Transformer Operating, Testing and Maintenance (NEPCO)
National Electric Power Company (NEPCO)May 2016.webp)
Ac Motors Control
National Electric Power Company (NEPCO)May 2016.webp)
Housing wiring fundamentals
National Electric Power Company (NEPCO)May 2016
Languages
- arArabic
- enEnglish
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