Shane Taas

Experience

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  Event Cinemas

  Nov 2002 - Sept 2013

  Duty Manager - Marketing and Promotions

  - Awarded ‘Rookie of the Year’ from management and supervisor teams within the first year.- Marketing and assisting major movie and corporate events- Maximising profits by assisting in the management of day-to-day operation of the cinema- Ability to work on a 7-day rotating roster including late nights, weekends and public holidays at dual locations

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  King Tutt's Putt Putt

  Sept 2013 - Nov 2014

  Sales and Marketing Manager

  - Positioned King Tutt’s Putt Putt at #1 for the most popular thing to do on the Gold Coast Tourism website, outranking other major theme parks and attractions in December 2013.- Provide an understanding of social media platforms and maximising audience retention with management, staff and key stakeholders.- Marketing new and existing products to new demographic groups within a local community.

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  Australia Post

  Nov 2014 - Jan 2015

  Customer Service Consultant

  - Handling customer phone enquiries, queries and complaints - Provide information and services over the phone for all Australia Post customers

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  Langports English Language College

  Mar 2015 - Jan 2020

  Recreation & Community Engagement Officer

  - Execute a balanced monthly Recreation Program which showcases a range of social, cultural, sporting, tourism and community engagement activities on the Gold Coast- Achieving a 95% Student Satisfaction rate and maintaining consistent KPI targets in student participation and personal development. - Developing effective relationships with students across 30 different countries and with third party suppliers to benefit students and generate revenue.- Working closely with the Student Services team in duties including student orientation and city tour, set up graduation, daily banking duties, print out student ID cards and certificates and assisting in student enquiries including accommodation, academic studies and enrolments. - Maintaining accurate financial records, including daily EFTPOS reconciliations and expenses incurred, within parameters of the budget and key performance indicators.- Complying with any relevant legislation related to The ESOS Act, The National Code, and The National ELT Standards. This also includes the Langports Code of Conduct, policies and procedures including all OH&S requirements. Show less

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  Deakin Residential Services

  Jan 2020 - Mar 2020

  Campus Life Officer

  - Respond to all resident welfare and personal support issues, including identification and referral to other University Services. - Contributing to the general supervision of the residential environment and resident behaviour and effective intervention to ensure safety and high quality resident experience.- Assisting with the operation of the residential programs and have a strong knowledge of the residential community programs and residents’ needs. - Preparing accurate and concise reports and documentation on incidents as required and ensure all administration is completed. - Planning and contributing to student led and delivered programs, functions and activities such as social, recreational, learning and sporting events within Residential Services and the University Show less

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  TAFE Queensland

  Jul 2020 - Nov 2020

  Schools Liaison Officer

  - Presenting TAFE Queensland courses and programs to prospective Year 10, 11 & 12 high school students interested in furthering their future education with a captive student & staff audience.- Preparing and arranging expos and events where high school students and their parents discuss their future study options with TAFE Queensland.- Completing any administrative tasks assigned by the Schools Manager and Business Development team with an understanding knowledge of student creation and enrolments using Student Data software programs. Show less

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  Endeavour College of Natural Health

  Feb 2021 - Mar 2021

  Student Success Adviser

  - Support student’s success, working with the student portfolio predominantly through phone, face-to-face consultations, and virtual contact from initial course commitment through to graduation. - Monitor student engagement, attendance, enrolment, and academic achievement to identify and proactively manage any potential risk factors.- Actively participate in Student Orientation and engagement activities to support building student connections.- Meet re-enrolment and retention targets through efficient progression and study planning consultations aligned with the relevant course outline.- Provide a collaborative, solution-focused approach to empower students to overcome any obstacles that may impact their ability to commit to their studies.- Collaborate with Student Services, Student Success, engagement, and academic teams to ensure a positive and seamless experience for the student. Show less

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  Griffith University Gold Coast Student Guild

  Mar 2021 - Mar 2023

  Volunteer Coordinator

  - Organise and promote activities and information sessions relative to volunteering for GriffithUniversity Gold Coast students.- Promote a positive appreciation of the Student Guild among the student and wider GriffithUniversity community.- Actively participate in developing and maintaining a culture that supports the purpose andobjectives of the Student Guild.- Utilise the latest student consultation reports to develop, implement, and evaluate a Guild based framework for volunteering programs, in conjunction with Griffith University and other relevant service providers.- Work collaboratively with the service framework portfolio Coordinators (Physical Health, Mental Wellbeing, Student Community & Culture, Academic, Advocacy & Navigation and Jobs) to integrate volunteering as a key service delivery method.- Provide direct and timely support to students by responding to volunteering related inquiries and referring students to specialist services as required. Show less

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  Griffith College

  Mar 2023 - Mar 2024

  Responsible for contributing to a high-quality student experience as part of the Student & Academic Services Team (SAS). The role provides student-focused events (such as orientation and graduation) and activities aimed at enhancing students' overall experience, retention and well-being. Based at the Gold Coast and Mount Gravatt campus.- Oversee events such as student orientation, graduation and student engagement activities.- Plan, implement and report on the success of each student event- Undertake general administrative duties within the SAS team- Produce and plan a monthly Student Activities Calendar- Develop and maintain relationships with key internal (e.g. Griffith University staff) and industry stakeholders (e.g. Study Gold Coast, Study Brisbane, Study Queensland), with the aim of developing and implementing initiatives aimed at improving the student experience.- Maintain an understanding of regulatory requirements including the ESOS Act (2000) and National Code (2018) as they relate to and impact international students and support service provision- Support, promote and abide by the College's policies and procedures as they apply to students and staff. Show less - Assist with facilities management (as appropriate)- Maintain accuracy of student records and cleanse data for regulatory reporting- Coordinate operational functions across the student lifecycle such as enrolment throughto graduation- Process students’ variations to enrolment and maintain accuracy of data and associatedregulatory reporting- Undertake student monitoring duties including retention and performance calls- Manage administration and reporting of student course and graduate satisfaction surveysand course and teaching evaluations- Process results, changes to grades, exclusions, probation, awards, merit scholarships- Assist with the coordination and planning of orientation and graduation ceremoniesStaff/Student support- Process student requests for ID cards, documentation and transcripts- Provide high quality support for the College/Campus reception including responding totelephone, email and in-person enquiries on a range of student related matters- Coordinate moderation and benchmarking processes across nominated programs withinternal and external stakeholders- Provide advice to students relating to programs/courses, academic policies andprocedures, program progression, miscellaneous study, transition to University and otherstudent academic matters- Provide administrative and secretarial support to various academic and studentcommittees- Develop and maintain strong and effective relationships with staff, students and keystakeholders Show less

  • Student Experience Coordinator

    Aug 2023 - Mar 2024

  • Student and Academic Services Officer

    Mar 2023 - Aug 2023
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  Kaplan Business School

  Feb 2024 - now

  Assistant Campus Manager