Joe Amato

Experience

• 

  Central Microsystems

  Mar 1992 - Mar 2002

  Parts coordinator

  Worked on the MUHC/ CHUM team

• 

  NWD MicroAge

  Feb 2002 - Mar 2006

  Parts coordinator / csr/ dispatcher
• 

  Microserv

  Jan 2006 - Jan 2011

  Service coordinator

  Worked on the MUHC/ CHUM team

• 

  MicroAge - NWD

  Nov 2011 - now

  Respond to client and business partner requests received via phone, Email and Internet;Create incidents and maintain complete and accurate updates using our IT Service Management system;Coordinate activities with other team members to ensure that client needs are fulfilled in a timely and efficient manner;Provide support to our service partners via timely communications and regular incident updates;Have a thorough understanding of assigned accounts;Take initiative to ensure team objectives are met;Work with our National Service Partners and Operations personnel to ensure excellence in customer service and satisfaction;Control costs, and increase the productivity of the services organization;Take complete ownership to drive every service incident to completion while ensuring that Service Level commitments and customer satisfaction are met;Verify part(s) availability and orders part(s) as required to the meet SLA’s;Escalate service calls using standard logistics escalation processes and hierarchy when necessary;Assign service call to appropriate Field Technician using the Scheduling Tool based on availability, geography assignment, and skill set Show less

  • Information Technology Project Coordinator

    Jul 2020 - now

  • service coordinator

    Nov 2011 - Jul 2020