Ruchismita Dash

Experience

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  Accenture in India

  May 2021 - May 2024

  -Identified potential issues in the production system architecture andproposed solutions to increase efficiency using automation scripts.-Worked extensively to resolve critical alerts triggered afterserver/application failure using PagerDuty, Kubernetes, KafkaManageretc.-Performed root cause analysis of reported bugs in order to provideeffective solutions within tight timelines.-Resolved user and client issues by establishing workarounds andsolutions to debug and create defect fixes.-Worked closely with team to understand limitations, developcapabilities and resolve software problems. Show less -Managed Active Directory user accounts, groups, and computer objects.-Performed daily system monitoring, verifying the integrity andavailability of all hardware, server resources, systems and key processes.-Installed security patches for Windows Server operating systems andapplications as needed, identified vulnerabilities in the patch updates.-Analysed data from production servers and created monthly storagereports for regular functioning of the systems.-Automated scripts for Quality Assurance checks after major releases andminor patch updates using Shell scripting.-Worked with team to support live environment cutover activities andresolved blockers for successful go live(s).-Assisted in troubleshooting network connectivity issues related to DNS,TCP and IP configuration, provided basic support for Splunk serversactivities. Show less

  • Custom Software Engineering Analyst

    Jan 2023 - May 2024

  • Associate Software Engineer

    May 2021 - May 2023
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  IBM

  May 2024 - now

  Technical Support Professional