Ujunwa Onyeagba

Experience

• 

  NAFDAC Nigeria

  Feb 2016 - Aug 2016

  Intern
• 

  Mayfield Investments Ltd.

  Dec 2017 - Oct 2018

  Customer Service Representative/ Front desk

  • On-prem, call and email-based handling of client issues in a professional and quick manner • Understanding key individual customer needs and addressing them appropriately • Keeping customers updated on the latest products to increase sales • Managing business processes using CRM Programs and frameworks • Ensuring outstanding customer satisfaction by maintaining strong working relationships.Follow-up and documetation of stockbrokers KYC details.

• 

  Airtel Nigeria

  Nov 2019 - Sept 2020

  KYC compliance officer

  • Reviewed documentation for new customer accounts • Performed comprehensive analysis of registrations for securities and insurance programs • Evaluated high-risk accounts and analyzed new customer processes and policies. • Amended, reviewed, and exited clients according to established policies and procedures. • Reviewed clients’ transactions to detect and report either proposed or completed unusual transactions

• 

  Tek Experts

  Oct 2020 - now

  • Act as the primary escalation point for the team’s operational issues and customer delivery management.• Attend regular business and operational review meetings. • Share updates and reports with management Monitor KPI to ensure proper business delivery.• Provide accurate and timely communication to all stakeholders in a customer support issue.• Support the personal development of the team through training and coaching.• Manage team to ensure exceptional customer service across technical service lines. • Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found. Show less • Responsible for providing technical support on Windows operating systems covering a wide range of Microsoft technologies to users across different regions of the world.• Working with users across the phone, email, and via remote access to answer questions and resolve issues.• Assist customers to download, install and activate the office 365 license which consists of Word, Excel, PowerPoint, Outlook email application, OneNote, Access, and OneDrive storage. • Scheduling, coordinating, and delivering follow-ups on customer interactions. • Troubleshooting, replicating, and researching the best solution for every customer issue logged.• Listening to clients attentively and responding in a courteous and professional manner.• Enlighten customers on Achievements: Show less

  • Team Manager || Team Lead

    Jul 2022 - now

  • Technical support engineer (O365)|| Customer Service

    Oct 2020 - Jul 2022