Dan Ofek

Experience

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  DXC Technology

  Sept 2017 - Nov 2019

  IT Support Specialist

  I provided IT customer support for two years, handling a wide range of technical issues and ensuring efficient resolution for clients. I gained experience in troubleshooting hardware and software problems, guiding customers through step-by-step solutions, and managing support tickets. This role helped me develop strong communication skills, the ability to explain complex technical concepts in simple terms, and a commitment to delivering excellent customer service

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  City of David

  Nov 2019 - Oct 2021

  Information Technology Manager

  Full management of the entire array of computing, including 6 branches and roughly 250 users.Handling Data Center, ongoing maintenance, and performing backups and restores.Managing server upgrade projects: Windows Server 2019, Exchange 2019, and more.

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  CyCognito

  Mar 2022 - now

  Cyber Security Analyst

  Developed and maintained automation tools to streamline security operations, and data analysis processes for the team. My automation tools are widely used and save plenty of analyst time.Conducted thorough security assessments to identify potential security risks and vulnerabilities.Utilized a combination of manual and automated testing techniques to perform security assessments and penetration tests.