Milzar Matheen

Milzar Matheen

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location of Milzar MatheenEspoo, Uusimaa, Finland

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  • Timeline

  • About me

    Assistant Vice President at HSBC

  • Education

    • Business Management School

      2014 - 2015
      Graduate Diploma Management Distinction
    • University of West London

      2018 - 2019
      Master of Business Administration - MBA Business Administration and Management, General
    • CIMA

      2009 - 2010
      Certificate Accounting and Business/Management
    • CIMA

      2009 - 2010
      Certificate Accounting and Business/Management
  • Experience

    • HSBC

      May 2005 - now

      HSBC Global Money and Wallet Functional Support. Process migration workflow creations undertaken for Global Money - HSBC FX. Creation and review of Service Catalog, Control Owner handbook, & Process documentation. Provision of L2 (Level 2) support to HSBC entities participating in the Global Transfer platform services which includes Me2Me, GT Friends and Family, Global Money and IEPS.Sevice monitoring and reporting - Data Quality MI, Follow up, Conduct virtual Road shows. Manage Reconciliation and Settlement exceptions in the internal accounts used for the services on Global Transfers platform - inclusive of transaction level reporting. Show less Investigate and respond to HUB user problems, manage set up of HUB parameters in HUB, maintain standing data (SD) tables to ensure expected results from HUB to support business requirements.Performed User Acceptance Testing (UAT) on new system enhancements related to HUB.Ensure areas of operational risks are identified, monitored and managed effectively to enable business continuity.Provide excellent customer service by ensuring the responses are accurate, meaningful and contain relevant and constructive information.Assisting in establishing robust streamline processes and that these processes operate efficiently and effectively, while maintaining the agreed SLA. Show less

      • Assistant Vice President

        Sept 2020 - now
      • Senior Business Analyst

        Apr 2016 - Oct 2020
      • Business Analyst

        Aug 2014 - Apr 2016
      • Senior Banking Associate

        May 2005 - Aug 2014
  • Licenses & Certifications

    • Managing Authorizations

      Visa
      Oct 2007
    • Dispute Management Workshop

      Visa
      Nov 2008