Milzar Matheen

Experience

• 

  HSBC

  May 2005 - now

  HSBC Global Money and Wallet Functional Support. Process migration workflow creations undertaken for Global Money - HSBC FX. Creation and review of Service Catalog, Control Owner handbook, & Process documentation. Provision of L2 (Level 2) support to HSBC entities participating in the Global Transfer platform services which includes Me2Me, GT Friends and Family, Global Money and IEPS.Sevice monitoring and reporting - Data Quality MI, Follow up, Conduct virtual Road shows. Manage Reconciliation and Settlement exceptions in the internal accounts used for the services on Global Transfers platform - inclusive of transaction level reporting. Show less Investigate and respond to HUB user problems, manage set up of HUB parameters in HUB, maintain standing data (SD) tables to ensure expected results from HUB to support business requirements.Performed User Acceptance Testing (UAT) on new system enhancements related to HUB.Ensure areas of operational risks are identified, monitored and managed effectively to enable business continuity.Provide excellent customer service by ensuring the responses are accurate, meaningful and contain relevant and constructive information.Assisting in establishing robust streamline processes and that these processes operate efficiently and effectively, while maintaining the agreed SLA. Show less

  • Assistant Vice President

    Sept 2020 - now

  • Senior Business Analyst

    Apr 2016 - Oct 2020

  • Business Analyst

    Aug 2014 - Apr 2016

  • Senior Banking Associate

    May 2005 - Aug 2014