Angela Fleming MBA, MBB

Experience

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  Wang's International

  Jan 1997 - Jan 1999

  National Accounts Manager
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  Shaw Spencer International Plc

  Jan 1999 - Jan 2004

  Business Development Manager
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  Cope & Timmins Ltd

  Jan 2004 - Jan 2008

  Business Planning Manager

  Responsibilities included:- Identification of commercially viable business efficiency projects with an emphasis on cost saving and working practice efficiencies, including: pricing strategy, stock and warehouse space efficiencies, value engineering and product range pruning. Analyse, quantify and qualify data ensuring management information is accurate, providing sound commercial and strategic recommendations. Effective cross functional team management and the deployment & delivery of agreed objectives thereby ensuring achievement and realisation of the strategic agenda. Integration of improved working efficiencies within the business subsequently ensuring interdepartmental cohesiveness. Preparation and presentation of detailed product analysis, cause and effect synopsis, identification of key issues and implementation of remedial action where appropriate. Show less

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  T-Mobile

  Jan 2009 - Dec 2009

  Planning Manager, Online

  Responsibilities included:- Total responsibility for the planning activities of the Online channel to support corporate and channel roadmap initiatives. Implementation of improved communication channels delivering increased awareness, improved understanding of interdependent activities, increased motivation, enhanced performance and productivity, Developed and implemented new working process improvements to enhance workflow efficiencies and task management resulting in 100% success rate of planned versus actual activities. Improved and enhanced cross functional stakeholder management resulting in an invitation to represent Online and wider Sales & Sales Operations Directorate at corporate resource allocation board. Instrumental in developing trusted and respected relationships within IT and Service Level Management communities, thereby ensuring an integrated and cohesive approach to all Online related activities. Creation and ownership of the Online roadmap, ensuring total visibility of IT & Marketing roadmap activities within the Online channel, resulting in improved team working relationships, greater proactiveness and the evolution of technological though processes to support impending product launches. Show less

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  Everything Everywhere Ltd.

  Dec 2009 - Jan 2011

  Head of Delivery & Planning, Online

  Responsibilities included:- Management & leadership of the Online delivery team during a period of significant change resulting in the continued improvement and increase in customer satisfaction scores, improved technological functionality, positive behaviours & team spirit. Set the vision for the Online Planning & Delivery team, own, conceptualised and managed a series of planning & delivery enhancements to drive productivity and improve efficiencies. Developed on-going and lasting relationships with key interdependent departments, specifically IT & Service Level management to ensure cohesiveness and integration, and a common understanding of goals and activities. Organisational team management thus creating a market leading delivery team with limited investment resulting in the achievement of #1 position within Mystery Shopper Survey. Cross functional relationship & stakeholder management, raising the profile of Online within a complex corporate environment, resulting in an enhanced awareness and bringing the web to the forefront of people’s minds. Inspired, engaged and motivated through positive people management techniques, coached and mentored to develop a high performance team, resulting in proactive value generation activities. Built lasting and sustainable relationships throughout the business, working with key functional partners to drive enhancements and support for Online activities. Overcame inertia, developed & drove activities to support the channel. Show less

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  Bupa Home Healthcare

  Jun 2011 - May 2014

  Responsibilities included:-  Principal point of contact for all business change initiatives ensuring a “joined up” approach throughout, fostering collaboration and open discussion. Responsible for the creation of a business change roadmap, highlighting interdependencies for key strategic business initiatives as and when identified and or introduced. Work effectively alongside the Executive Team to prioritise key business initiatives and ensure key strategic projects are updated and reported on in a timely manner. Responsible for the compilation of all relevant risk registers, clear deliverables, appropriate resourcing with clear interdependencies identified and monitored. Lead and drive specific cross functional collaboration activities, identification of process improvement initiatives and foster ownership across teams. Facilitate post implementation reviews for cross functional initiatives ensuring key lessons are learnt and improvements implemented Act as the primary contact across Bupa Home Healthcare and supporting market unit functions to ensuring appropriate resources were available to support business initiatives.Achievements  Facilitated the largest transfer of patients into the business from an exiting market provider, resulting in continuous healthcare provision to patients, swift transfer of medical information, and patient integration into the business. Created an open environment and proactively developed a mechanism to foster improved communication, bringing teams together and encouraged collaborative working. Principal facilitator during the on-boarding of new business, nominated as the lead point of contact for all internal parties, provision of micro management techniques where appropriate. Developed a framework to review existing processes and opportunities for improvement, working collaboratively across teams, driving momentum and providing guidance where appropriate. Show less Principal responsibilities included:- Responsible for the management and development of the digital strategic planning process within a Group digital environment, which includes 3 year planning (including AOP, Opex & Capex budgets), the consolidation of a digital strategy framework providing tools and support to ensure a common background and alignment, integrated planning and supporting the ensuing global delivery roadmap. Lead the global alignment of business units’ digital 3 year plan ambitions, act as a strategy consultant to support the businesses in identifying digital opportunities, and consolidate the understanding of how digital channels can support the business objectives of each business unit, and those of Bupa Group as a whole. Drive the evolution and consolidation of online transformational targets locally and globally. Ensure that Group brand, sustainability and healthcare partnership agendas are effectively integrated into digital strategy and promoted across the Bupa group. Lead the global integrated planning process, coordinating with global stakeholders to ensure all digital projects are strategically aligned to corporate ambition and purpose, whilst being sensitive to local business priorities and needs. Act as an effective, central, digital business relationship manager with business units to drive the establishment of transformational targets, digital direction and support the creation of effective digital strategies. Effective, efficient and collaborative engagement with Group functions to promote the use of digital, identify how digital could support their strategic objectives and to work in partnership with Group Insights team to coordinate the flow of insights into strategic decisions.  Responsible for the continuous review and improvement of digital planning methodology, processes and ensuing integrated planning plan. Show less

  • Business Change Manager

    May 2013 - May 2014

  • Group eCommerce Strategic Planning Manager

    Jun 2011 - May 2013
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  Marston Holdings

  Nov 2014 - now

  • Lean Six Sigma Master Black Belt Apprentice

    Jan 2023 - now

  • Project Manager

    Nov 2014 - now