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Ayodeji Ojo

Ayodeji Ojo

CYBER Café Administrator

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location of Ayodeji OjoUnited States

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  • Timeline

  • About me

    Technical Support specialist

  • Education

    • KLIUC Malaysia

      2008 - 2011
      Bsc. IT IT (Hons) Networking

      Activities and Societies: • First Nigerian Students KLIUC Malaysia (President) 2009- 2011. • 10 Kilometer KLIUC Run 2009 (Bronze Medal) • Two times Facilitator KLIUC Orientation Malaysia Week • Interschool Debate Participant (2nd Place) I did say this little of my personality, am self motivational, a goal getter who adapts to changes and enduring. Confirm to establish organizational rules, practices, norms and values.An articulate speaker, posses sound communication and interpersonal skills. With ability to learn, work and adapt to new fields with little or no supervision.

    • · Cisco Networking Academy, Ahmadu Bello University Zaria, Kaduna state. Nigeria

      2006 - 2007
      CCNA Certification Computer Networking

      CCNA CertifiedCCNP Certified

    • · Demonstration Secondary School, Ahmadu University Samaru Zaria, Kaduna State

      1989 - 1994

    • Ahmadu Bello University

      1996 - 2001
      Bachelor of Applied Science (B.A.Sc.) Textile Sciences and Engineering

  • Experience

    • Ahmadu Bello University (Internet Café)

      May 2001 - Jun 2002
      CYBER Café Administrator

      · Allocation of Time to CYBER Café Customers. · Restarting of Network Server and Network Trouble Shooting. · Maintenance and Upgrade of Computers and assistance of CYBER Café Users.

    • Singtel

      Mar 2010 - Sept 2013
      Executive Technical Officer

      Responds to requests for technical assistance through email. Diagnoses technical hardware and software issues and recommends appropriate solution. Follows a standard set of procedures when responding to customer requests or inquiries. Conducts research on questions using available information resources. Keeps a detailed log of all customer interactions and prepares activity reports

    • NLNG Nigeria

      Mar 2011 - Aug 2011
      Service Desk IT Administrator

      Server Administration DepartmentResponsibilities: · Receiving of Phone calls on Computer and Telephone related issues. · Data Collection and Analysis of Network Servers Using Hyena. · service desk management using SAL and Remedy · Investigating and Analysing Types of Proposed and on-going Network Projects.

    • Singtel Mobile Communication

      Apr 2011 - Jan 2013
      Executive Technical officer

      Assisting Inside Sales team in handling post sales tasks, particularly corporate data products,that includes* Sales related service issues or complaints* Relocation request* New line/new VAS applications* Special projects/assignments* Complex billing queries* Taking on credit management cases within BizSales segment customers* Service transfer and maintaining/tracking revenue movement* Termination request (with no salvage requirement

    • Blinkbox

      Jan 2013 - Sept 2014
      Support

      Responds to requests for technical assistance through phone, email, or in person Diagnoses technical hardware and software issues and recommends appropriate solution Follows a standard set of procedures when responding to customer requests or inquiries Conducts research on questions using available information resources keeps a detailed log of all customer interactions and prepares activity reports Administers the Help desk software

    • AirAsia Tech

      Jan 2014 - Jan 2015
      Technical Support – Executive

    • Lenovo

      Oct 2015 - now
      Smart Partner Operations (Specialist)

      Leading and mentoring the Technical Support Team, communicating and adhering to new procedures, policies and goals.

  • Licenses & Certifications