Barbara Allen Wynn

Experience

• 

  T-Mobile

  Jul 2001 - now

  •Responsible for leading a team of Team of Experts Managers, executing site initiatives, Culture, dynamics to include Ready to Rock It Performance, strategic planning to drive high performance in customer satisfaction, coaching, developing, teaching frontline support, quality insights, sales, reduced attrition, while maintaining budget control. Diversity and Inclusion to align with Best Place to Work objectives.•Leading execution on site initiatives, Un-Carrier (company) rollouts, teaching continued education classes, scheduling training for leaders and all frontline representatives. •Quality monitoring with Trainers to effectively develop and excel in customer experience.•Review and Strategize on plans to support Training and Operational tactics to produce excellent Leaders and frontline support.•Assist and Create Individual Development plans with leaders and follow-up for execution and career pathing•Encouraging and making recommendations to improve performance and creating a Best place to Work•Responsible for team’s adherence and productivity; coaching for improved results.•Resolve escalations for internal and external customers professionally with timely resolutions.•Manage and maintain online data reporting responsibilities•Managing and staying in compliance of budget goals for the Site Show less

  • Senior Program Manager

    Jul 2001 - now

  • Senior Operations Manager

    Jul 2001 - now

  • Sr. Program Manager

    Jul 2001 - Jan 2021