Kamalesh MR

Experience

• 

  Cognizant

  May 2008 - May 2014

  Provide project level reporting on a monthly basis. The report provides a complete view of all project activity and summarizes cost and progress of the entire project Maintain a knowledge center for project documentation. This includes maintaining information on past projects and detailed schedules of activities, milestones, and deliverables of the project teamCoordinate with various staff for operational support activities of the project; serve as a liaison between departments and operating units in the resolution of day-to-day operational problemsPrepare reports and coordinate the preparation, presentation, and communication of reports to the clients. Coordinate with the manager in preparing ad hoc presentations and other essential task as required. Interact with clients on a daily basis to understand their requirements and to articulate the ability of the team to meet their requirementsStandardize processes, tools, documentation, and templates and implement continuous improvement to the overall project management processFunction as a trainer by providing coaching to new joiners Analyze and process US Life & Accidental death claimsEnrich process through LeanSixSigma toolsPerform Quality Audit for Transactions doneTrain Associates about Quality tools on requirement basisActed as a Strategic Management Consultant for one of the Employee engagement programs organized in the Team Show less

  • Process Specialist

    May 2011 - May 2014

  • Senior Process Executive

    Jan 2010 - Dec 2011

  • Process Executive

    May 2008 - Dec 2009
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  Traders Training Zone

  Jan 2013 - Jun 2022

  Founder
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  Cognizant

  Jul 2014 - May 2023

  Business / Customer:-Manage Service Level Agreements / metrics as decided with the client.Deliver on Financial goals for the business – Customer Profitability.Certify controls laid down by the business to ensure successful audit by client and external partyCommunicate with the customer on a regular basis to discuss operational issues and Critical to Quality (CTQ) delivery and to build rapport with the customer. Monthly/Quarterly Business reviews with the clientManage customer relationships through regular communication with clientsManage and resolve escalations and issues raised by customersPrepare and report process performance metrics to stakeholdersIdentify better ways to deliver anticipated customer needs or to deliver existing services that target customers valueAnalyze customer feedback at desired intervals and initiate ways to improve the score.Pro-actively identify opportunities for additional business with customerParticipate in management discussions (Governance discussion, Management forums with customer)Effective forward planning in terms of process delivery, people & client engagementIdentify & Optimize key cost drivers.Identify opportunities for Growth.Project / Process:-Lead process improvement projects to improve process efficiencies.Work with support functions to enable infrastructure support to team and ensure zero downtime.Resource utilization and scheduling of end to end work.Prepare for infrastructure and other growth related requirements while working with the PMO team.Review documentation and knowledge transfer as per the project plan.Drive knowledge management and continuous up skilling of the team.Plan for resources based on volume projection and current available head count and allocate responsibilities.Adopt best practices from other processes/ verticals etc.Share value addition and best practices across teams Show less Business / Customer:-Certify controls laid down by the business to ensure successful audit by client and external partyInteract with customers (internal / external) and keep stakeholders appraised of the process performanceCreate status reports for customers (internal/external) Manage and resolve escalations and issues raised by customers and process specialistsEnsure adherence to Quality norms and procedures Identify & drive opportunities not limited to Cost Optimization, Process Excellence to enhance service deliveryProvide client/process related MI reportsInterface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions takenIdentify & drive opportunities to enhance customer experienceProject / Process:-Support Knowledge transfer at the time of process transition from the business site.Drive team to achieve process Service Level Agreements / metrics i.e. productivity and quality targets within the established timelinesEnsure compliance controls are metEnsure documented process guidelines are followed ;conduct periodical reviews for process adherenceConduct ad-hoc Quality checks Review process audit findings and take corrective action Innovate ideas to error proof the process & reduce manual interventionsConduct process training or refresher trainings, if requiredMaintain operations rigor around daily huddles, visual management, knowledge management, cross training etc. Initiate and deliver on process improvement projects to improve process efficienciesDrive a culture of continuous improvement within the teamProvide updates and submit reports related to own area of workEnsure optimum resource utilization through cross training initiatives and buffer managementInterface with other departments for getting required assistance or support for the team.Engage with other processes to understand and implement best practices Show less Played Team leader role & ensure team performance is exceeding SLA Responsible for Process level TAT Report Handle Client Queries and provide solutionConduct Process knowledge test and update Total Quality teamPrepare RCAAccountable for Onboarding/Offboard processAct as Primary BCP Co-ordinatorConduct regular 1-0-1s to gauge the pulse of the team membersConduct Team Huddle & Employee performance sessionUpdate Process Scorecard & Performance Dashboard to the Client Vendor ManagersEnsure Quality Audit is being conducted on TimeConduct Error review session and prepare CAPAMaintain EWS (Early warning system) for the team for tracking and proactively addressing people issuesRisk Compliance – Ensure risk control measures are in placeValidate Access control recordsProcess Improvement – Generate ideas using LEAN & Creativity tools and identify opportunities for LEAN/Six Sigma projectsConnect with Testing Team and UAT “Change Requests” Conduct team building activities to enhance motivationAllocate/Manage work and tasks to the team Conduct team building activities to enhance motivationFacilitate knowledge sharing and capture within and across teamsReview VOC scores, provides feedback and recommend refresher training whenever necessaryConduct performance appraisals for team members– provide input into the learning and career plans for team members Report to the manager on performance, status and any escalationsManage attrition and absenteeismSupport recruitment efforts for the team Show less

  • Service Delivery Manager

    Jun 2022 - May 2023

  • Team Manager

    Apr 2018 - Jun 2022

  • Team Lead

    Jul 2014 - Mar 2018
• 

  Kamal Coachversity

  Jan 2019 - now

  Founder

  Accelerating one's Life success & bringing out the best in People are the 2 core passion-driven factors operate behind Kamal's coachversity.Kamal, is a certified Life coach, Entrepreneurship Coach, Fitness Model/Trainer, Author, StockMarket analyst with 15+ years of Leadership experience in one of Fortune 500 companies.His expertise in Life coaching help people to recognize & reshape their limiting beliefs, getting clients clear on their core values, empower people to make life-changing decisions with Confidence and harnessing power from strong Positive beliefs. Being an NLP practitioner, his techniques benefit most individuals in setting goals & provides an holistic & considered approach to every dimension of one's life. Show less

• 

  DXC Technology

  May 2023 - now

  Advisor