Ron L. Head

Experience

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  Biblica

  Apr 2008 - Jul 2015

  • Maintained and upgraded over 100 pieces of equipment and software on budget, managed 20+ volume licensing accounts, and gathered data for IT solutions, directly impacting 90% of local employees.• Facilitated collaboration between the IT department and 85% of other branches within the company’s infrastructure.• Assigned, routed, and hands-on executed 100% of local Help Desk tickets, supporting both IT staff and contractors. • Provided timely materials and information to 50+ clients and nonprofits per day as functional POC for company with solid versatility and interpersonal skills.

  • IT Business Operations Assistant

    Aug 2014 - Jul 2015

  • Customer Service Representative

    Apr 2008 - Aug 2014
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  Connect for Health Colorado

  Dec 2015 - Feb 2016

  Case Management Specialist

  • Performed case analysis for clients enrolled through Connect for Health Colorado’s database.• Achieved resolutions or advancement of enrollment/eligibility cases to meet both client satisfaction and state/federal guidelines.

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  Spectrum

  Jul 2016 - Sept 2021

  • Top 10% performer for 12 consecutive months providing high customer satisfaction results, low transfer rates, and speedy resolution on customers’ first call, averaging 90+ customer interactions per day.• Efficiently problem solved customer needs while being curious, open-minded, enthusiastic, and empathetic.• Quickly pivoted from previous role in 2 weeks displaying a strong willingness to learn and flexibility. • Earned 7 “Silver Quarterly Awards” as a consistent top 10% performer for delivering exceptional customer troubleshooting. Solved internet, video, digital phone, and web application issues for 70+ customers per day, dramatically reducing workload for field technicians and customer callbacks.• Worked independently assessing and resolving customer needs while leading remote team collaboration.• Cultivated robust organizational and communication skills; can quickly hone in on key issues.

  • Billing Representative III

    Feb 2020 - Sept 2021

  • Tier 3 Technical Support

    Jul 2016 - Feb 2020
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  Turing School of Software & Design

  Nov 2021 - Jun 2022

  Front End Engineer

  • Served as a Student Leadership Council member to a cohort of 27 by liaising between students and staff, leading weekly Agile stand-ups, cultivating student morale, and promoting inclusivity.• Full-time coding bootcamp totaling 7.5 months focused on fundamental, JavaScript, React, HTML, CSS, and multiple front end libraries and frameworks in a remote learning environment.• Version control experience in command line, Git, and GitHub.

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  Maximus

  Oct 2022 - Feb 2024

  • Displayed highly recognized PWA/mobile development, teamwork, and knowledge at a level higher than a junior developer skillset, earning a vaunted mid-level promotion after the first year on the team.• Completed multiple significant projects, which included updating existing applications to the latest technology standards and adding enhancements/features ahead of schedule. • Delivered high-quality mobile/PWA solutions that meet business and customer-facing needs for the DHA.• Contributed meaningfully and actively to team retrospects and sought opportunities to apply new technologies/best practices to enhance the web management team’s knowledge base.

  • Web Developer

    Dec 2023 - Feb 2024

  • Junior PWA Developer

    Oct 2022 - Dec 2023
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  Semper Valens Solutions

  Feb 2024 - now

  Junior Staff Software Engineer

  • Efficiently developed, tested, and updated clean and highly maintainable code, systems, and docs within a collaborative and agile team environment.• Mentored junior engineers and participated in project management efforts, including app versioning, stories/epics creation, debugging, and sprint reviews.