Remmingtone Timothy Milambo

Experience

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  Chikankata Radio

  Jan 2008 - Dec 2010

  News Caster

  Prepared the news and presented it live on radio, edited collected news stories and tailored them for radio, went into the community to collect news stories.

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  Unza HIV/AIDS Response

  Jul 2013 - Oct 2015

  Graphics Designer

  University of Zambia main campus Christian Fellowship HIV/AIDS Response Office

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  Chi Alpha Christian Fellowship

  May 2014 - Oct 2015

  Publicity Secretary (Unza Chi-Alpha Executive)

  Handle all information publicity including notification, planning Fellowship programs and trips.

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  Manda Simon (Mr.) University of Zambia

  Nov 2015 - Mar 2016

  Research Assistant
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  Vodafone Zambia

  Apr 2016 - Jul 2020

  - Taking a customer centric approach in all activities, define and develop Vodafone Zambia marketing strategy and plan for Youth, Young Professional segments in order to fulfil the overall company strategy and targets- Develop and implement pricing, propositions and products covering prepaid, post-paid voice and data, value added services and bundles with content- Drive and define optimization of customer segmentation and retention guidelines- Proactively counter competitors’ strategy, services, pricing activities by being the champion of timely adaptation and implementation of marketing strategies and GTM initiatives- Review and give input to drive device strategy, based on the need of the segment- Proactively seeking opportunities to incorporate new technology, products, partnerships and business opportunities.- Secure cross functional collaboration between the sales, customer care and marketing teams to ensure timely achievement of set targets in terms of revenues, customer acquisition, brand recall etc. - Develop GTM plan, business cases, profitability analysis, market research, etc. for new products launches or campaigns.- Works with an analytical and data-driven approach in finding and testing new propositions, products and GTM activities combining internal and external insights.- Develop and own segment marketing financial objectives and continuously monitor performance against KPIs Show less

  • segment Marketing- Products & Services

    Apr 2019 - Jul 2020

  • Market Segment Specialist-Products and Services

    Apr 2016 - Jul 2020

  • Contact Center Back Office

    Mar 2017 - Oct 2017

  • Telesales Agent

    Jan 2017 - Mar 2017

  • Customer Champion

    Apr 2016 - Jan 2017
• 

  Eccentric Engineering Ltd

  Jul 2020 - Jun 2022

  Commercial Officer

  • Plan, Manage and facilitate the distribution of Zamtel Products and Services in Luapula Province• Create a distribution Strategy for Itel Products and services in Luapula Province• Formulate and implement all marketing campaigns• Plan and execute all brand strategy for the company• Represent the company at any media or public need• Manage all social media marketing and the company website• Plan and execute launch of new products and services

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  MTN Zambia

  Oct 2022 - now

  Analyst: Remittance, Lending and Banktech

  • Works closely with the Manager to develop and deploy International Remittance, Lending and banking product roadmap in line with the overall Group strategy,• Conducts extensive market and region research and creates realistic user stories for solution optimization;• Benchmarks region best practices and conducts extensive research to identify appropriate pricing for products. Develops proposals to amend product pricing in line with country level nuances;• Monitors revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan;• Collaborates with CVM and Marketing teams to develop & analyze and identify potential strategic partners to drive loyalty/reward programs;• Benchmarks best practices in the market, prepares business case and presents to senior management;• Manages promotional calendar with third party services to drive sales growth back into the business;• Uses relevant metrics and measures to monitor existing loyalty & reward programs;• Gathers customer feedback on product performance and relays to the Group product teams, in a bid to improve product performance;• Manages day-to-day product operations and establishes internal best practices in order to ensure effective utilization of the products;• Manages Quality of Service of the Product to ensure seamless customer experience;• Monitors & Analyzes traffic loads and in county system & platform capacity;• Captures Voice of Customer through CSAT surveys, product reviews, complaints etc Show less