Bassam Farghaly Mahmoud

Experience

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  Impex Design

  Aug 2012 - Sept 2012

  Summer Trainee

  • MySQL, HTML, CSS, PHP.

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  TE Data

  Mar 2015 - Jun 2015

  Techincal Support Agent

  •Receiving incoming calls and providing technical support for home ADSL customers.• ADSL Troubleshooting and fixed-line issue.• Ensuring that all ADSL support calls and tickets are logged correctly.• Responsible for wired and Wireless router configuration and troubleshooting.• Follow standard procedures for proper escalation of unresolved issues to the Second level & NOC team.

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  Impex Design

  Nov 2015 - Jul 2017

  IT Technical Support

  • Install and configure computer hardware, software, networks, printers and scanners. • Setup new users' accounts and profiles and deal with password issues.• Troubleshoot system and network problems, diagnosing and solving software faults• Responding in a timely manner to service issues and requests.• Repairing and replacing equipment as necessary.• Support the roll-out of new applications.• Priorities and manage many open cases at one time.• Logging the queries of employees.• Training staff on new systems. Show less

• 

  TE data

  Jul 2017 - Jun 2022

  • Perform daily network operation tasks, and handle technical IP-related problems.• Troubleshoot equipment and network problems and perform H/W testing.• Interfacing and communicating with vendors to Track cases and follow up for escalated problems for any network abnormal or unknown behaviors and handle RMA.• Perform H/W acceptance, configuration, and testing to detect the effect on the operation of the current network.• Perform S/W upgrade and implement S/W corrections/patches for all IP network nodes.• Perform IP configuration audit and IP Network Optimization to ensure service quality and enhance network performance.• Deploying IGP on core routers.• Monitor and analyze network utilization• Level 3 (the last level of escalation) provides more advanced troubleshooting for all network incidents that escalated through NOC and Enterprise teams.• Perform Feasibility study and Risk analysis of technical design and performance enhancement by offering new integrated and complete solutions• Support Network problems related to the backbone core Network (MPLS-core).• 24x7 On-Call responsibilities in rotation with team members.• Managing Caches and local peering traffic (Google, Facebook, Amazon …etc).• Perform Enhancement for all network nodes, especially for PEs Global Routing Table.• Hands-on below devices: juniper: - MX-Series “MX104, MX480, MX960, MX2020”. Cisco: - VXR7206. - ASR1K Series “ASR1002, ASR1004, ASR1006”. - ASR9K Series “ASR9006, ASR9010, ASR9922”. Huawei: - NE8000 Series “M8, M14”. Alcatel: - SR7750. Show less • Design alternative solutions to maintain customer Service Level Agreement SLA.• Handle and perform emergency and planned activities/outages according to company strategy & ensure that all connections are migrated properly.• Implement, Configure, and troubleshoot MPLS (L2VPN, L3VPN ) and Internet services on PE routers and ensure full connectivity for Enterprise customers.• Configure and troubleshoot PE-CE routing protocols ( Static, RIP, OSPF, EIGRP, BGP ).• Implement, configure and troubleshoot SHDSL local loop terminations on ATM and IP DSLAMs.• Migrate customers from ATM DSLAMs to IP DSLAMs.• Migrating customers from out of support PEs "Cisco VXR, ASR & Juniper M7i to MX104 Edge PE".• Configuring, supporting and troubleshooting Pre-WiMAX and Fiber solutions.• Implement, configure and troubleshoot L2, L3 and EFM Modems and customer's premises ( CE / CPE routers ).• Responsible for Global Failures & Crises related to Enterprise Network.• Assign missing configuration for Enterprise customers problems related to Global Failure & Crises Problem (DSLAM or PE).• Customer Movement through changing the physical path for the customer as per recommended by the customer himself or by any other requirements.• Enhance our POPs status through arranging POP cables, shelves, and racks which affect Enterprise customers service stability or through POP transformation by moving the whole rack to a newly added area to be our POP in case of we don't have POP in this CO.• Migrate some DC power devices enabled from AC power to DC power board to make sure it is totally secured. Show less

  • IP Core Operation Sr. Engineer

    Dec 2019 - Jun 2022

  • Problem Management and Service Optimization Engineer

    Jul 2017 - Nov 2019
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  BARQ Systems

  Sept 2018 - Sept 2018

  Trainee

  • Juniper Networks Certified Internet Associate [ JN0-102 ].• Juniper Networks Certified Internet Specialist - Security [ JN0-333 ].

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  Raya Information Technology

  Jun 2022 - now

  • Performing IOS software upgrades and implementing S/W SMUs for all Service Provider nodes for Cisco routers and switches.• Implementing hardware for Cisco routers and switches, performing hardware acceptance and failover testing.• Preparing and developing all necessary documents from HLD and LLD to Migration plans and MOP.• Implementing various solutions in the ISP domains, including BGP, MP-BGP, OSPF, ISIS, MPLS L3VPN, L2VPN, TE, and QoS.• Supporting customer requests such as configuration assistance and network troubleshooting, including traffic rerouting and policy-based routing, while ensuring traffic flow without blackholing.• Following the project tasks plan for deploying the installations tasks upon the agreed plan & Scope of work and as maintained by Cisco.• Performing the project(s)’ configuration as per its LLD professionally and according to Cisco standards.• Staying up-to-date with the latest technologies and solutions in the Service Provider (SP) domain, and presenting new Cisco Solutions to all ISPs through (POCs) and Technical Sessions. • Implementing (POCs) and demos in the lab for testing and validation before providing them to our customers.• Collaborate with the pre-sales team by providing technical support to help close deals with our customers.• Designing, implementing, and configuring SD-WAN solutions based on the Cisco Viptela platform to work closely with customers, understand their unique business requirements, and provide a comprehensive migration plan that enables a seamless transition from traditional networking to SD-WAN.• Implement centralized and localized policies to ensure optimal network performance and security, and provide ongoing support and maintenance to ensure stable and secure network operations.• Documenting all configurations and procedures related to the deployed SD-WAN solution and hands-on cases, and delivering a session to customers to explain the deployed solution and hands-on cases. Show less

  • Telco Professional Services, Team Lead

    Jul 2023 - now

  • Telco Professional Services, Sr. Engineer

    Jun 2022 - Jun 2023