Ornella Campbell, CNA, CCP

Experience

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  Iberostar Group

  Dec 2009 - Nov 2010

  Front Desk Agent

  Recommended into this role by Manager to explore my potential within the company• Welcomed guests arriving at the hotel and performing check in and check out duties• Handled phone reservations, changes, complaints and service discrepancies.

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  ACS Solutions

  Feb 2011 - Jul 2011

  Blue Cross Agent

  Delivered peace of mind and benefits assurance to key patients and providers in the US over the phone. Employed excellent listening skills and empathy to handle calm, irate, and anxious and grieving customers.• Utilized various systems to advise about health insurance coverage

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  Ajas

  Oct 2011 - Nov 2013

  Customer Service Agent

  Provided strong support for the start-up of this company demonstrating commitment by undertaking overseas training for COPA airlines in Panama and attaining certification to return with proficiency to positively influence operations.• Supported a full array of flight related activities such as but not limited to; check in, check out, ticketing, rebooking, wheelchair support, unaccompanied minors support.• Helped team to keep abreast of health and safety as well as security best practices. Show less

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  Amstar DMC

  Nov 2013 - Jul 2020

  Customer Care Agent

  Enjoyed working and bringing joy to guests through excellent customer service, attention to detail and great organization skills. I quickly moved up to senior customer service agent in one of the largest DMCs in the Caribbean. Received kudos for going over and beyond to ensure a seamless guest experience.• Managed manifests for guest arrivals which varied from individuals to large groups.• Assisted with airport arrivals and departures, resolved hotel issues and organization of leisure activities in destination. Show less

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  National Penn

  Aug 2020 - Jul 2021

  Sales Specialist

  Provided excellent service to the customers and managed third party relationships through effective complaints handling and resolution.• Investigated and resolved customer queries• Handled collections, payment and tracking of goods from client website.

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  Unique Vacations, Ltd.

  Aug 2021 - now

  Air Leisure Representative

  Delivering passionate and efficient customer service with multiple awards and recognitions including Top Air Agent, Attendance Superstar and a coveted ‘Director’s Circle’ Award for those exceeding expectations.• Resolving scheduling conflicts and other ticketing queries• Assisting team members with issues and contributing to building a stronger team