Sohenjeet Guha

Experience

• 

  EXL

  Sept 2003 - Jan 2005

  Customer Care Executive
• 

  Aon Hewitt

  Jan 2005 - Sept 2009

  • Operations Manager

    Jun 2007 - Sept 2009

  • Team Developer

    Jun 2006 - May 2007

  • Team Member

    Jan 2005 - May 2006
• 

  Patni Computers India Pvt. Ltd

  Oct 2009 - Sept 2010

  Assistant Manager Center Of Excellence
• 

  CHCS Services Inc. IgatePatni Computers

  Oct 2010 - Jan 2012

  Group Leader Operations
• 

  CSC - Computer Sciences Corporation

  Jan 2012 - May 2014

  Manager Software Licence Compliance
• 

  Dell

  May 2014 - Nov 2016

  Delivery Manager, Global Asset Services
• 

  NTT DATA, Inc.

  Nov 2016 - Oct 2018

  Associate Director, Global Asset Services
• 

  SoftwareOne

  Oct 2018 - now

  • Lead for three large global IT Services' delivery centers operating out of India• Span of 300+ employees supporting 7000+ customers across all regions• P&L owner for at cost offshore delivery from India• Cloud professional & managed services on Azure, AWS, Unified Communications & Digital Workspace• Application Services, DevOps, Security, IT Asset Management, Digital Supply Chain, FinOps• Support functions PMO, Customer Success, Service Desk & Network Operations Center • Service design & new service onboarding• Planning and onboarding new technologies and service capabilities• Capacity planning & resource management• Cost efficiency & cost recovery• Manage relationship and partner service/support contracts OEMs like Microsoft, Amazon• Manage relationship with vendors and contracting agencies• Employee engagement and retention of key talent Show less

  • Head of Operations India, Software & Cloud Services

    Jan 2023 - now

  • Director Of Operations, SLM

    Jan 2022 - Dec 2022

  • Service Lead SAM, Global Service Delivery Center

    Oct 2018 - Dec 2021