Rodney Baricas

Experience

• 

  Sykes Enterprises, Incorporated

  Oct 2011 - Jan 2014

  Customer Service Representative

  Answers clients’ calls about bills and provides customer service

• 

  VXI Global Solutions, LLC

  Feb 2014 - Jul 2014

  Customer Care Professional

  Takes clients’ calls regarding their credit card statements that include points, fees, charges, rates, etc.

• 

  ADP

  Sept 2014 - Jul 2015

  Senior Payroll Analyst

  Helps the client with their payroll set up to get the employees paid and discusses some basics about payroll industry

• 

  SAP Concur

  Feb 2016 - now

  Facilitates overall supervision of a team when it comes to carrying day-to-day tasks. Provides technical and consultative advice to colleagues and clients. Creates/modifies business reports for clients and provides professional advise to company’s reporting needs. Facilitates training for onboarding new hires Creating reports from an IBM-based tool and consulting session. Assisting new hires to adopt to the new role. Creating IBM-based tool to capture business data and consulting sessions to clients

  • Supervisor

    Aug 2022 - now

  • Senior Reporting Consultant

    Apr 2022 - Aug 2022

  • Reporting Consultant III

    Mar 2018 - Apr 2022

  • Reporting Consultant II

    Mar 2017 - Mar 2018

  • Reporting Consultant I

    Feb 2016 - Mar 2017