Frederico Reis

Experience

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  TIM Brasil

  Feb 2005 - Nov 2006

  Customer Service and Sales Representative

  Meet sales targets and Provide excellent aftercare service alsoDeal with customer queries and complaints Achievements: Delegated several managerial responsibilities when managers were not present.Progressed to back office support which included completing progress reports and buying.

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  Boots Retail International

  Dec 2007 - Jan 2010

  Sales Assistant

  - I was required to provide a high level of customer service by being polite and helpful at all times and by having good product knowledge in order to answer customer queries and offer alternatives- I used my organisation skills in the stockroom to keep it easily and efficiently accessible.

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  River Island

  Nov 2008 - Mar 2010

  Cashier, Sales Assistant, Stockroom Assistant

  - I was required to be flexible and adaptable in order to fulfill all of my responsibilities successfully- As a cash-desk attendant I furthered my cash-handling experience, assisting banking processes to prepare for store opening. Being the last point of contact for the customers I was also required to provide excellent customer service and maximise selling opportunities by suggesting add-on sales. - As Primary Responsible for the processing of delivery I used my organisation skills in order to ensure successful completion of delivery and maintain stock levels on the shop floor. Show less

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  H&M

  Oct 2009 - Jan 2013

  Sales Advisor

  My Responsabilities are: Provide excellent customer service on the sales floor, and at the fitting room and tillsHandle garments that arrive daily: unload trucks, open and unpack the merchandise. Stock and replenish merchandise on the sales floor.Keep the sales and service areas tidy and well maintained.Stay informed about campaigns and sales activities.Follow safety, security and administrative routines.Welcome and assist in the training of new colleagues.Work as a team and support all colleagues. Show less

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  Lojas Marisa

  Jan 2015 - Jun 2018

  Responsible for team management and control of sales operations for retail and financial products in stores, aiming to ensure business growth and expected revenue;Ensure the implementation of the general normative guidelines of the corporation;Identify and analyze actions and projects relevant to the store;Evaluate scenarios to establish better strategies for achieving results.

  • Gerente de vendas

    Feb 2015 - Jun 2018

  • Gerente de Vendas Jr

    Jan 2015 - Jun 2018
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  Cia. Hering

  Feb 2019 - Jan 2022

  Store Manager

  Management of people and processes within the store such as:Recruitment and selection of candidates.Responsible for managing the hour bank and purchasing inputs for the store.Responsible for sales and service indicators.Store opening or closing.Financial audit of exchanges and cashiers and receipt of goods.Responsible for maintaining a visual merchandising planogram stipulated by the company as well as its changes.Responsible for sending all current campaign material to the printing press.Analysis of management reports and weekly and monthly results meetings. Show less

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  Drogaria Araujo S/A

  Apr 2022 - now

  Gerente de loja

  Gestão de escala Gestão de indicadores financeiros (Ticket médio, IPC, Campanhas)Recrutamento e Seleção de novos colaboradores para a filial.Treinamentos dos produtos marca própria.Gestão de Inventario Gestão de indicadores de vendas online. Direcionar subgerentes e liderados sobre os processos de montagem de campanhas e orientação de visual merchandising.Gerir o recebimento de mercadorias e certificar que estão todos de acordo.