Shannon Shaffer

Experience

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  Kentuckiana Children's Center

  Jan 1997 - Jan 1998

  Executive Assistant to Development Director

  • Compiled, analyzed and presented research for grants, contracts and conventions• Coordinated planning meetings for fundraising projects• Edited the format and text of the center's marketing materials• Created a monthly newsletter and managed a parent support group

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  Guest Services Management, Inc.

  Jan 1998 - Mar 1999

  Area Manager

  • Participated in planning, organizing and executing fast-paced high-volume parking services for corporate and charitable functions, restaurants, hotels and convention centers• Accountable for all accounts receivable for the company

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  UCP (United Cerebral Palsy) Child Development Centers

  Mar 1999 - Dec 1999

  Executive Assistant to Development Director

  • Tracked and accounted all donations through DonorPerfect Software• Created financial reports including cost-effective analysis• Communicated with board members, donors and national corporate sponsors• Participated in the coordination, designation, solicitation and accommodations for fundraising events

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  Sky Cap Services of America, Inc.

  Dec 1999 - Jan 2001

  Project Manager

  • Directly hired and managed one-hundred and eighty-five employees December 1999 – January 2001• Developed employee handbook, organizational procedures and standard operating procedure manuals• Monitored compliance with FAA regulations

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  Kirchman Corporation

  Jan 2001 - May 2004

  Executive Assistant to the President

  • Arranged and maintained President's schedule including meetings and detailed travel accommodations, both domestically and internationally• Monitored all employees’ domestic and international travel, purchasing, and expense reports for managers and their departments• Collaborated with Marketing, Customer Service, International/Domestic Sales, Special Event, Personnel and Technical divisions to implement strategies regarding customer and partnership accounts• Prepared confidential communications involving customers, prospective sales, contracts, financial and employee records• Worked closely with the President in the scheduling and organizing of the bi-annual Kirchman Corporation user conferences, employee events, and other key initiativesInternational Sales Executive Assistant (promoted to Executive Assistant to the President) • Served as communication liaison between overseas sales executives• Assisted with sales territory expansions to countries in Europe, Asia Pacific and South Africa• Expedited financial and technical resources to aid in sales efforts and strategies• Accounted for department finances and sales progress reportsKirchman Regulatory Service Executive Assistant (promoted to International Sales Executive Assistant) • Organized and tracked targeted monthly mailings, electronic communications, seminar registrations, educational materials and sales and expenses which lead to increased revenue and software sales opportunities• Increased the profit margins of Kirchman Regulatory Service Seminars from a negative 29% in the previous fiscal year to a positive 53% in the following fiscal year Show less

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  Volunteer Work

  May 2004 - Sept 2009

  Stay at Home Mother

  • Edited promotional material, proposals, contracts and business correspondence for SkyCap Services of America• Community Coordinator for Mothers and More Organization arranging volunteer work throughout Orlando• Childcare volunteer at First United Methodist Church of Oviedo

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  First United Methodist Church of Oviedo, FL

  Sept 2009 - Mar 2012

  Discipleship Administrative Assistant

  • Scheduled all Children/Youth Ministry activities and events utilizing ACS Facility Scheduler • Responsible for the creation and distribution of weekly emails utilizing Constant Contacts and ACS People Technologies to communicate with church departments and over 1200 individuals in the congregation • Reconciled department monthly expenses and purchase orders• Facilitated weekly programs with children and parents • Managed travel arrangements and other key logistics for staff, youth and parents traveling for Mission Trips• Administered all background checks for the church utilizing Secure Search Technologies Show less

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  Lexus of Orlando

  Apr 2012 - Apr 2014

  Guest Relations Specialist

  • Manage customer interactions with service, sales and finance departments• Support Guest Relations Director in customer events, activities and initiatives • Edit and prepare marketing posters, brochures and related communication pieces• Resolve escalated customer concerns and issues professionally with positive resolutions• Maintain internal communication with service and sales departments to meet customer needs• Extensive training in customer service and the Lexus products to provide “World Class Service”• Keep detailed record of all customer issues, inquires and contacts in client database, CRM and CMS Show less

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  Sentry Management Inc.

  Apr 2014 - Nov 2014

  Administrative Assistant to the President and VP of Operations

  • Responsible for facilitating solutions to operational issues in over 24 offices across the United States• Coordinated with a team of two under my direction to cover the reception switch board and other administrative duties assigned by the VP of Operations• Assisted in the administrative training of the 8100 phone systems upon installation• First point of contact regarding employee, management and vendor communication to the VP of Operations• Coordinated monthly Community Management Training Workshops including travel arrangements, business/social accommodations and supplying the proper technical needs for the trainers• Compiled monthly business reports and processed monthly bills to the proper accounts• Supported business relationships with reputable vendors, such as: Orlando Business Telephone Systems, Diane Bowser Transportation, Hilton Altamonte Springs, TW Telecom, WindStream, and Saxon Xerox Show less

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  FirstService Residential Florida

  Jan 2015 - now

  • Community Association Manager

    Mar 2018 - now

  • Administrative Assistant

    Jan 2015 - now