Suresh Shantheshwar

Experience

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  Prime Focus Technologies

  Jul 2010 - Apr 2013

  - Worked on quality check and analysis of the subtitles created for the TV shows.- Handled a team of 15 members for post production of Star Network TV shows.

  • Team Leader

    Dec 2010 - Apr 2013

  • Trainee

    Jul 2010 - Dec 2010
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  Hewlett-Packard

  Apr 2013 - Apr 2017

  - Managed the entire gamut of process and application transition of thenewly bid accounts (Royal Dutch Shell, Dr. Reddy's Laboratories, Renault Nissan); imparting training toemployees on the tools andprocesses that are being transitioned in an IT Service environment.- Worked as a Process Trainer for Renault Nissan Process in HPE; providingsupport primarily in the UAM (User Access Management) Team.- Up-skilled the agents in different processes and technologies for Shell account.- Worked as a Process Trainer for Shell Process in HPE; conducting refreshertrainings for the existing employees, process training for the newlyaligned employees, assessments and process checks to the team; keepingknowledge brushing sessions with the new updates of the process and technologies.- Worked on Process Re-engineering by creating the Process Flow Documents using Microsoft Visioand managed them. Show less

  • Transition Management / Technical Trainer

    Mar 2015 - Apr 2017

  • Technical Support Engineer

    Apr 2013 - Feb 2015
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  IBM

  Apr 2017 - Aug 2021

  Service Delivery Specialist

  - Worked as a Global Change Manager managing end to end Change Management Process thatincludes:> Identifying business impact and make decisions on changesaccordingly.> End to end documentation of approvals and process flow.> Analyze impact and outcomes.> Collaborate closely with implementation team and monitor smoothchange implementation.> Chairperson for weekly Client Advisory Board calls to review criticalchanges with stakeholders- Effectively integrated automation and streamlined processes usingMS Excel Macros and Automation Anywhere- Worked as a Problem Manager; reviewing the problem records and analyzing the root cause and theirdocumentation in the KEDB (Know Error Database) Show less

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  Kyndryl

  Sept 2021 - Oct 2024

  Information Technology Service Delivery Manager

  - Responsible for maintaining positive relationships with clients and ensuring their needs are met.- Provide regular updates on service delivery and respond to client inquiries and concerns.- Responsible for ensuring that service level agreements are met, and that the services provided meet the required quality standards.- Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.- Oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner. Show less

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  Novo Nordisk

  Nov 2024 - now

  Manager - Advanced IT Systems

  Responsible for supervising the day to day usage, processes, operation and maintenance of the CDMS systems. (Clinical Data Management Systems).- Single point of contact for all system and service related matters.- Represents the system for audits and inspections.- Participates in system operation and maintenance in IT System Management system and ensures the system meets the Quality and Compliance requirements as per company QMS procedures and regulatory guidelines.- Ensures continuous improvement of processes surrounding the system.- Develops and negotiates vendor SLAs and follow up on vendor deliveries. Show less