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Lupita Deskawati

Lupita Deskawati

Customer Service Representative

Followers of Lupita Deskawati67 followers
location of Lupita DeskawatiBuleleng, Bali, Indonesia

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  • Timeline

  • About me

    Airport Service Improvement | Customer Service at Yogyakarta International Airport

  • Education

    • Sekolah Tinggi Teknologi Kedirgantaraan

      2017 - 2018
      Diploma of Education Ground Handling 3.79

      Pembelajaran mengenai aktivitas atau tata cara penanganan pelayanan terhadap penumpang/pengguna jasa yang meliputi pengetahuan, pelayanan, etika, kepemimpinan pada perusahaan penerbangan dan lain-lain.

    • Universitas Terbuka

      2020 - 2023
      Bachelor's degree Management 3.81

  • Experience

    • PT Kereta Api Indonesia (Persero)

      Dec 2018 - Jan 2019
      Customer Service Representative

      Customer Service Mobile yang bertugas memberikan informasi dan pelayanan kepada pengguna jasa pada Masa Angkutan Natal 2018 dan Tahun Baru 2019 di Stasiun KA Solo Balapan.

    • PT ANGKASA PURA SUPORT

      Apr 2019 - now
      Airporat Service Improvement | Customer Service and Hospitality

      *Customer Service Officer (Counter Customer Service, Mobile, Call Center)Information Center, Education, Handling Complaints, Handling Suggestions, Handling Request, Special Needs and other Services.*MonitoringSupervision of Cleanliness, Supervision of Trolley Facilities, Supervision of Buggy Cars Facilities.*Handling Thematic Events and Art Performances

  • Licenses & Certifications

    • Assessments of Ground Staff Training for Specific Program on Customer Service

      P3 Nusantara Flight Attendant Training
      Nov 2018

    • Pendidikan dan Pelatihan Customer Service Airport

      Kementerian Perhubungan | Badan Pengembangan Sumber Daya Manusia Perhubungan | Balai Pendidikan dan Pelatihan Penerbangan Curug
      Nov 2018

    • Sertifikat Kompetensi Program Keahlian Geologi Pertambangan

      Majelis Pendidikan Kejuruan Daerah Kab. Kulon Progo | Geologi Pertambangan SMK Negeri 1 Temon
      Apr 2017

    • Customer Service Mobile

      PT Kereta Api Indonesia (Persero)
      Jan 2019

    • Airport Service Quality Departures Survey Field Agent Certification

      ACI World - Airports Council International
      Nov 2022

    • Praktik Kerja Lapangan Airline Staff Garuda dan Citilink di Bandara Sultan Syarif Kasim II

      PT. Gapura Angkasa
      Sept 2018