Dolapo Durojaye

Experience

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  Bal Engineering Limited

  Jun 2019 - Sept 2024

  Executive Assistant

  Calendar Management: - Scheduling, coordinating, and prioritizing meetings, appointments, and events for the executive.2. Communication Handling: - Screening, directing, and managing phone calls, emails, and other correspondence. - Drafting, proofreading, and editing reports, presentations, and other documents.Travel Coordination: - Planning and organizing domestic and international travel itineraries, including accommodations and transportation.Meeting Support: - Preparing agendas, taking minutes, and following up on action items. - Ensuring all necessary materials and information are available for meetings.Project Management: - Assisting with special projects and initiatives. - Coordinating and collaborating with various departments and teams to ensure project success. Show less

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  JP Travel & Tours

  Aug 2020 - Mar 2021

  Ticket Issuance and Booking Management: - Processing and issuing tickets for flights, trains, buses, and other modes of transportation. - Managing and updating reservations and bookings in the company's system.Customer Service and Support: - Assisting customers with booking inquiries, travel plans, and itinerary changes. - Resolving customer issues and complaints related to ticketing and reservations.Fare Calculation and Pricing: - Calculating and providing accurate fare quotes for travel itineraries. - Applying discounts, promotions, and special offers as appropriate.Coordination with Travel Partners: - Liaising with airlines, hotels, car rental agencies, and other travel service providers. - Ensuring accurate and timely communication of booking details and special requests.Record Keeping and Reporting: - Maintaining accurate records of all bookings, cancellations, and changes. - Generating reports on sales, reservations, and customer feedback for management review. Show less

  • Reservations Ticketing Agent

    Aug 2020 - Mar 2021

  • Customer Service Representative

    Aug 2020 - Mar 2021

  • Reservations Ticketing Agent

    Aug 2020 - Mar 2021
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  Ecobank Nigeria

  Aug 2021 - Aug 2024

  Customer Service Officer

  - Providing exceptional service to bank customers by assisting with account inquiries, transactions, and financial product information.- Responding to customer inquiries and resolving issues promptly and efficiently, whether in person, over the phone, or through digital channels.- Assisting customers with various banking services such as account openings, loan applications, and credit card requests while adhering to bank policies and procedures.- Educating customers on available banking products and services to meet their financial needs and goals.- Handling customer complaints or concerns with professionalism and empathy, striving to resolve issues to the customer's satisfaction. Show less

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  Extern

  Apr 2024 - May 2024

  Webacy Inc. Remote Extern

  Gain an understanding of the Web3 security challenges.Conduct a comprehensive analysis of up and coming blockchain technologies.Conduct a comprehensive analysis of non-mainstream competitors in the Web3 security space.Synthesize findings into a market map and featured blockchain technology.