Chinky Dhingra

Experience

• 

  ACS - A Xerox company

  Jul 2009 - Oct 2012

  • Identifying and assesses business and user needs, procedures, and problems to improve business processes.• Created functional and technical specifications as per the requirement documents• Reviewing application capabilities, workflow, and scheduling limitations to determine if requested application change is possible. • Prepared queries to generate reports for the ongoing process.• Communicating requirements to Developers and Quality Assurance Analysts.• Investigate and address product defects as reported by stakeholders.• Documenting and providing internal training regarding application functionality.• Directing and coordinating the work of other Business Analysts. • To ensure industry standards have been adhered to; customer processes have been followed in the systems architecture design phase. • Managing Customer expectations effectively and efficiently. • Review parameter/business rules change requests for accuracy, completeness and compliance. Show less • Elicit requirements using document analysis, business process descriptions, scenarios, business analysis.• Critically evaluating information gathered from multiple sources, decomposing high-level information into details, abstracting up from low-level information to a general understanding.• Preparation of artifacts and technical logic in SQL to capture requirements.• Proactive communication and collaboration with development and testing team to a deliver the services as required.• Testing of software and providing the required support to clients for efficient testing.• Working with Application Support team post implementation to ensure the smooth and desired functioning of the application. Show less • Understanding business requirements through documents and interaction with onsite counterparts• Identifying the gaps in the requirements and track Open Question• Interpreting the client requirement document and converting them into technical specifications.• Working knowledge of the backend (database) processing of the system.• Writing the pseudo code (SQL) for the developers for providing the technical specifications.• Preparing system test cases as per business requirements• Defect reporting, solving and tracking Show less

  • Business Analyst

    Nov 2011 - Oct 2012

  • Associate Business Analyst

    Jul 2010 - Oct 2011

  • Business Analyst Trainee

    Jul 2009 - Jul 2010
• 

  United Healthcare

  Oct 2012 - Aug 2014

  System Analyst

  • Defined system configurations for implementing Obamacare Explanation of Benefits mandate that involved interaction with multiple functions and business segments keeping in mind the business vision and system architecture. Helped Test script creation & execution for various Test cycles with the implementation.• Contributed towards organizing the legacy common framework interface structure (a standard layout for communication) and transformed the documentation into an industry standard that was used across multiple platforms within the company.• Created traceability matrix for project changes and updates done for subsequent releases of the project.• Created training material and facilitated sessions for pre-sales, provider, member, reforms and AHM certifications• Created branding mailers for various initiatives owned by the team. Show less

• 

  Ohio University

  Jan 2016 - Dec 2018

  • Assisted in Proof-of-Concept testing for Browser Synthetic Monitoring solution for University’s application portfolio, which included ERP systems such as PeopleSoft, Oracle EBS and other homegrown applications.• Led the project for decommissioning the legacy flash media servers and migrating the content to Panopto or G-suite YouTube per identified use cases.• Creating technical design for new developments for the Network Remediation portal.• Performed required technical research to identify software solutions, weighted average cost, and cost-benefit analysis for Enterprise Space Management Solution.• Supervised projects to ensure its completion in line with pre-set schedule, accomplished project miles stones and delivery dates, effectively manage the resources of the team and consistently maintained the quality of the deliverables. Show less

  • Project Manager/Business Analyst III

    May 2017 - Dec 2018

  • Graduate Teaching Assistant

    Jan 2016 - Apr 2017
• 

  The Catholic University of America

  Nov 2018 - now

  • Configured, maintained, and managed enterprise application services environments for PeopleSoft Finance. Led application developments, upgrades, integrations, maintenance, and overall management. • Supported PeopleTools 8.57 version Upgrade testing and the PUM 40 image upgrade testing.• Designed the functional and technical specs for SAM integration using the APIs delivered by SAM.gov. Wrote and executed test scripts for TEST and UAT. • Managed and coordinated multiple vendors to automate student refund file generation and transmission; using NACHA file format for ACH and built custom file for checks.• Led the BAI implementation for prior day Bank Statement Processing for automating AP to Bank reconciliation.• Implemented the Procure to Pay Wells Fargo Bank Replacement Project. Configured the PeopleSoft Banking module, defined system mappings for creation of consolidated Payment Manager file.• Handled the enhancements for the delivered Supplier Registration self-service application package within PeopleSoft to meet the company’s business requirements.• Automated the annual PO rollover process using batch processing.• Configured and managed Jaggaer Contract Management solution.• Responsible for managing and troubleshooting issues identified in all Financial Applications (includes PeopleSoft Finance, Jaggaer Contract Management, nVision Reports, Wells Fargo and SunTrust Banking systems, Cascade CMS for Controller’s office) Show less

  • Program Director, Financial Applications

    Jan 2024 - now

  • Associate Director, Financial Applications

    Jan 2021 - Jan 2024

  • Business Systems Analyst

    Nov 2018 - Jan 2021