Lun T.

Experience

• 

  IBEW Local 1340

  Nov 2011 - Apr 2014

  IT Analyst

  Subcontracted through GAD Group Technology, Inc.o Provide help desk support and resolve problems in the Ticketing system.o Setup and manage user accounts in Active Directory.o Analyze custom reports generated and contact vendors on escalated issues.o Maintain laptop, desktop, printers, security cameras and document process for troubleshooting.

• 

  NECA-IBEW Electrical Training Center

  Apr 2014 - Apr 2016

  IT Analyst

  • Subcontracted through GAD Group Technology, Inc.• Onsite IT Analyst for teacher, staff and students.• Monitor network, Domain and Exchange servers.• Troubleshoot technical issues with Windows 7, Windows 10 and MacOS.• Maintain laptop, desktop, network printers, security systems and document process for troubleshooting.• Monitor and respond quickly and effectively to request received through the helpdesk ticketing system.• Server migration.

• 

  Village Of Bolingbrook

  Oct 2015 - Feb 2016

  IT Analyst

  • Subcontracted through GAD Group Technology, Inc.• Provide onsite support and resolve technical issues in the ticketing system.• Maintain VPN connectivity for first responder's laptops and desktops.• Serve as technical liaison for Will County 9-1-1.• Ensure proper installation of workstations, VoIP phones and technical applications for Fire and Police departments. • Initiated security upgrades for Village of Bolingbrook Municipal building.

• 

  Datix Ltd

  Apr 2016 - Dec 2016

  Systems Analyst

  • Implement and configure patient safety application.• Troubleshoot and resolve issues through Zendesk/Salesforce Ticketing system.• Coordinate application implementation with onsite IT/Systems/Network Administrators.• Obtain and maintain VPN access to multiple client for remote access control.• Troubleshoot hardware, software, and connectivity problems with client managers.

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  Guaranteed Rate

  Jan 2018 - Apr 2024

  Systems Support Administrator

  • Provide nationwide remote support.• Manage AD profile, Office365 and maintain secondary authentication.• Configure user accounts for 3rd party applications and maintain VPN connectivity.• Troubleshoot any technical issues at remote offices and escalate if necessary.• Work with Developers, Network Engineers and System Administrators.