Tom Mulhearn

Experience

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  Household Finance

  Feb 1998 - Mar 2003

  Consultant eBusiness

  Worked closely with key stakeholders from multiple business units to understand vision, identify cost effective, robust and sustainable solutions that would meet their needs as well as their service and performance level requirements. Manage major platform enhancements to Credit Card Account Opening web site that originated several portfolios of Bank Cards processing 30,000 - 40,000 applications per day. Portfolios include GM Card, Orchard Bank Card, UnionPlus Credit Card and Household MasterCard.Developed a Private Label Credit Card Authorization platform for online shopping cart checkout supporting several tier-one merchants including Bestbuy, Menard’s, Saks Fifth Avenue, Neiman Marcus, Yamaha and others.Developed a Straight-through Processing site to handle Rapid Refund Loans for H&R Block customers that would load refund to a stored value card via FDR online interface. Show less

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  HSBC

  Mar 2003 - Feb 2014

  Manager of software development team of 10 onsite and 12 offshore IT professionals supporting J2EE Java WebSphere platforms. Supervised all aspects of the Software Development Life Cycle, and 24 x 7 on-call support for 19 business-to-business and business-to-consumer platforms spanning six business units.• Forecasting and managing annual budget of $3.2MM.• Consulting with business heads on requirements and developing plans to meet short and long-term business goals.• Meeting with senior management teams monthly to identify cross team continuous improvement initiatives.• Conducting bi-annual Calibration Sessions (20/70/10), Ranking and Performance Reviews.• Responsible for hiring, coaching, mentoring and award recognition of staff.KEY ACCOMPLISHMENTS:• Redesigned a Private Label Credit Card Application site that increased up-take rate by 20%.• Developed a Web based Tier One Merchant Private Label Credit Card Application site that could be dynamically rebranded via database configuration and content managed files. This enabled the business to launch new merchants 6 times faster for one-fourth the cost. Platform supported over 30 merchants. Show less

  • Senior Manager Project Management

    Nov 2010 - Feb 2014

  • Manager Business Systems

    Mar 2003 - Nov 2010
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  Capco

  Feb 2014 - Feb 2019

  Senior Consultant

  Responsible for directing very large regulatory remediation programs for a top 5 global banking corporation. Programs include both technical and business transformation initiatives that ranged in budget from 1-5 million dollars and typically ran 12+ months. Delivery required very close coordination with senior business executives, software development management, Regulatory Compliance, Corporate Training, Quality Assurance, Legal and Finance.