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Surabhi MS

Surabhi MS

Digital Marketing Intern

Followers of Surabhi MS2168 followers
location of Surabhi MS印度 卡纳塔克邦 班加罗尔

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  • Timeline

  • About me

    Chatbot developer | Voice bot | Google Dialog Flow CX | CCAI | Conversational AI | Microsoft Bot Framework | Google Dialog Flow | Node.js | Azure

  • Education

    • Cochin University of Science and Technology

      2018 - 2021
      Master of Computer Applications - MCA Computer Applications

    • MERCY COLLEGE, PALAKKAD

      -
      Bachelor's degree Computer Science

  • Experience

    • Mirosi

      Oct 2020 - Feb 2021
      Digital Marketing Intern

      I worked with mirosi as a Digital marketing intern for over 3 months. I increased their social following and customer number during this duration. As a computer science student, it was a lovely experience to learn something different, and I'm so happy about it.

    • INextLabs

      Sept 2021 - Aug 2023
      System Engineer

      I work as a chatbot developer. I work on Microsoft bots. I have built chatbots using Dialog flow (NLP)and have worked on Azure Cognitive Services, for example, QnA maker. Additionally, I have developedmock bot flows.

    • Miratech

      Nov 2023 - Nov 2024
      Junior Software Engineer

      Client - Optum UHGLeading the development of solutions for automation of call center operations, leveraging the Azure Bot Framework for the development of advanced voicebot solutions where the language understanding models are being trained on Azure CLU and IVR automation solutions with Audiocodes.

    • Capgemini

      Jan 2025 - now
      Consultant

  • Licenses & Certifications